Retail Customer Service Supervisor (Key Holder) - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor (Key Holder) - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Retail Customer Service Supervisor role in Mason, Ohio, fills an active vacancy with full-time impact.
Role Overview
As Experience Lead (Retail Customer Service Supervisor/Key Holder), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback.
Key Responsibilities
- People Leadership: Train, mentor, coach associates; validate tasks; lead when managers are absent; handle complaints and celebrate wins.
- Brand & Store Experience: Resolve pet parent issues across channels; promote events like adoptions and clinics; manage live pet sales/adoptions; handle online orders and POS; ensure safety, cleanliness, and policy compliance.
- Support services, cycle counts, merchandising, and multi-department flexibility.
Experience & Skills
Bring 2+ years retail customer service experience (leadership preferred), full availability, computer proficiency, strong communication, composure under pressure, and organizational detail. Passion for pets and pet parents sets you apart.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs. Build your future while making pawsitive differences.
Locations
- Mason, Ohio, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory Cycle Countsintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching, onboarding & performance feedback
- Drive pet parent experience via loyalty programs, promotions & issue resolution
- Oversee store safety, cleanliness, merchandising & live pet/adoption sales
- Act as Leader on Duty directing associates, delegating tasks & handling grievances
- Manage online order fulfillment, POS transactions, events & compliance with policies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor (Key Holder) - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Customer Service Supervisor (Key Holder) - Careers at PetSmart
PetSmart
Retail Customer Service Supervisor (Key Holder) - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. Join a team where every associate creates meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive environment. This Retail Customer Service Supervisor role in Mason, Ohio, fills an active vacancy with full-time impact.
Role Overview
As Experience Lead (Retail Customer Service Supervisor/Key Holder), you'll deliver exceptional service to pet parents while upholding PetSmart's vision. Drive loyalty, promotions, and interactions to achieve results. Share oversight of safety, cleanliness, merchandising, and associate engagement. Act as Leader on Duty, guiding teams without direct reports but providing key feedback.
Key Responsibilities
- People Leadership: Train, mentor, coach associates; validate tasks; lead when managers are absent; handle complaints and celebrate wins.
- Brand & Store Experience: Resolve pet parent issues across channels; promote events like adoptions and clinics; manage live pet sales/adoptions; handle online orders and POS; ensure safety, cleanliness, and policy compliance.
- Support services, cycle counts, merchandising, and multi-department flexibility.
Experience & Skills
Bring 2+ years retail customer service experience (leadership preferred), full availability, computer proficiency, strong communication, composure under pressure, and organizational detail. Passion for pets and pet parents sets you apart.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths with development programs. Build your future while making pawsitive differences.
Locations
- Mason, Ohio, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Service Excellenceintermediate
- Team Leadership & Mentoringintermediate
- Retail Operations Managementintermediate
- Point-of-Sale Proficiencyintermediate
- Inventory Cycle Countsintermediate
- Event Coordination & Promotionsintermediate
Required Qualifications
- 2+ years retail experience in customer-focused environment (experience)
- Leadership experience preferred (experience)
- Full-time availability with flexible schedule including evenings/weekends/holidays (experience)
- Proficiency in computer applications (experience)
- Strong written/verbal communication (experience)
- Ability to handle pressure with composure & organizational skills (experience)
Responsibilities
- Lead associate development through training, coaching, onboarding & performance feedback
- Drive pet parent experience via loyalty programs, promotions & issue resolution
- Oversee store safety, cleanliness, merchandising & live pet/adoption sales
- Act as Leader on Duty directing associates, delegating tasks & handling grievances
- Manage online order fulfillment, POS transactions, events & compliance with policies
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Customer Service Supervisor (Key Holder) - Careers at PetSmart @ PetSmart.
Related Books and Jobs