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Retail Operations Manager - Careers at PetSmart

PetSmart

Retail Operations Manager - Careers at PetSmart

full-timePosted: Feb 3, 2026

Job Description

Why Join PetSmart

At PetSmart, Anything for Pets starts with our passionate team. As a Retail Operations Manager in Fargo, North Dakota, you'll play a pivotal role in creating exceptional experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.

Role Overview

The Retail Operations Manager (Process Leader) shares responsibility for driving operational excellence. This full-time role oversees merchandising, inventory, pet care, associate leadership, financial performance, and store safety. You'll lead daily operations to uphold PetSmart's vision, mission, and values while ensuring a safe, organized store.

Key Responsibilities

People Leadership

Recruit, interview, coach, and develop associates; manage labor, onboarding, reviews, and succession planning. Delegate tasks, ensure training compliance, and foster engagement through recognition.

Store Operations & Pet Care

Oversee pet health maintenance, habitat standards, inventory accuracy, merchandising, and BOPIS/SFS. Maintain vendor relations, backroom organization, and respond to sales trends.

Financial & Safety Management

Drive P&L results by controlling shrink, labor, and expenses. Ensure policy compliance, safety protocols, and immediate action on pet welfare issues.

Experience & Skills

Ideal candidates have retail management experience, strong leadership, pet care knowledge, data analysis skills, and a passion for operational efficiency. Comfort with dynamic store environments and customer escalation is key.

Benefits

Enjoy paid weekly wages, health & wellness benefits, 401k matching, PTO, associate discounts, tuition assistance, and robust career development paths.

Locations

  • Fargo, North Dakota, United States

Salary

Estimated Salary Rangehigh confidence

48,000 - 65,000 USD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Team Leadershipintermediate
  • Inventory Managementintermediate
  • Merchandisingintermediate
  • Pet Care Operationsintermediate
  • Customer Serviceintermediate
  • Financial Analysisintermediate
  • Process Improvementintermediate
  • Staff Schedulingintermediate

Required Qualifications

  • Retail management experience preferred (experience)
  • Strong leadership and coaching skills (experience)
  • Knowledge of pet care standards and safety protocols (experience)
  • Ability to analyze sales and inventory data (experience)
  • Experience with merchandising and visual standards (experience)
  • Proficiency in labor and expense management (experience)
  • High school diploma or equivalent; bachelor's degree preferred (experience)

Responsibilities

  • Lead associates in operational excellence including recruiting, training, and performance management
  • Oversee pet care maintenance, habitat standards, and health protocols for store-owned pets
  • Manage inventory processes from receiving to stocking, counts, and planogram execution
  • Drive sales through merchandising decisions, trend analysis, and BOPIS/SFS programs
  • Ensure store cleanliness, safety, and compliance with policies and procedures
  • Monitor P&L metrics, control expenses, and identify business growth opportunities
  • Handle store opening/closing and resolve escalated customer concerns

Benefits

  • general: Paid Weekly
  • general: Health & Wellness Benefits
  • general: 401k Plan with company match
  • general: Paid Time Off for full-time associates
  • general: Associate discounts
  • general: Tuition Assistance
  • general: Career pathing and development opportunities

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PetSmart logo

Retail Operations Manager - Careers at PetSmart

PetSmart

Retail Operations Manager - Careers at PetSmart

full-timePosted: Feb 3, 2026

Job Description

Why Join PetSmart

At PetSmart, Anything for Pets starts with our passionate team. As a Retail Operations Manager in Fargo, North Dakota, you'll play a pivotal role in creating exceptional experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.

Role Overview

The Retail Operations Manager (Process Leader) shares responsibility for driving operational excellence. This full-time role oversees merchandising, inventory, pet care, associate leadership, financial performance, and store safety. You'll lead daily operations to uphold PetSmart's vision, mission, and values while ensuring a safe, organized store.

Key Responsibilities

People Leadership

Recruit, interview, coach, and develop associates; manage labor, onboarding, reviews, and succession planning. Delegate tasks, ensure training compliance, and foster engagement through recognition.

Store Operations & Pet Care

Oversee pet health maintenance, habitat standards, inventory accuracy, merchandising, and BOPIS/SFS. Maintain vendor relations, backroom organization, and respond to sales trends.

Financial & Safety Management

Drive P&L results by controlling shrink, labor, and expenses. Ensure policy compliance, safety protocols, and immediate action on pet welfare issues.

Experience & Skills

Ideal candidates have retail management experience, strong leadership, pet care knowledge, data analysis skills, and a passion for operational efficiency. Comfort with dynamic store environments and customer escalation is key.

Benefits

Enjoy paid weekly wages, health & wellness benefits, 401k matching, PTO, associate discounts, tuition assistance, and robust career development paths.

Locations

  • Fargo, North Dakota, United States

Salary

Estimated Salary Rangehigh confidence

48,000 - 65,000 USD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Team Leadershipintermediate
  • Inventory Managementintermediate
  • Merchandisingintermediate
  • Pet Care Operationsintermediate
  • Customer Serviceintermediate
  • Financial Analysisintermediate
  • Process Improvementintermediate
  • Staff Schedulingintermediate

Required Qualifications

  • Retail management experience preferred (experience)
  • Strong leadership and coaching skills (experience)
  • Knowledge of pet care standards and safety protocols (experience)
  • Ability to analyze sales and inventory data (experience)
  • Experience with merchandising and visual standards (experience)
  • Proficiency in labor and expense management (experience)
  • High school diploma or equivalent; bachelor's degree preferred (experience)

Responsibilities

  • Lead associates in operational excellence including recruiting, training, and performance management
  • Oversee pet care maintenance, habitat standards, and health protocols for store-owned pets
  • Manage inventory processes from receiving to stocking, counts, and planogram execution
  • Drive sales through merchandising decisions, trend analysis, and BOPIS/SFS programs
  • Ensure store cleanliness, safety, and compliance with policies and procedures
  • Monitor P&L metrics, control expenses, and identify business growth opportunities
  • Handle store opening/closing and resolve escalated customer concerns

Benefits

  • general: Paid Weekly
  • general: Health & Wellness Benefits
  • general: 401k Plan with company match
  • general: Paid Time Off for full-time associates
  • general: Associate discounts
  • general: Tuition Assistance
  • general: Career pathing and development opportunities

Target Your Resume for "Retail Operations Manager - Careers at PetSmart" , PetSmart

Get personalized recommendations to optimize your resume specifically for Retail Operations Manager - Careers at PetSmart. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Retail Operations Manager - Careers at PetSmart" , PetSmart

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Jobs in FargoHiring in North DakotaPetSmartRetail ManagementPet CareRetailPet Services

Answer 10 quick questions to check your fit for Retail Operations Manager - Careers at PetSmart @ PetSmart.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.