Retail Operations Manager - Careers at PetSmart
PetSmart
Retail Operations Manager - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets starts with our passionate team. As a Retail Operations Manager in Fargo, North Dakota, you'll play a pivotal role in creating exceptional experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Retail Operations Manager (Process Leader) shares responsibility for driving operational excellence. This full-time role oversees merchandising, inventory, pet care, associate leadership, financial performance, and store safety. You'll lead daily operations to uphold PetSmart's vision, mission, and values while ensuring a safe, organized store.
Key Responsibilities
People Leadership
Recruit, interview, coach, and develop associates; manage labor, onboarding, reviews, and succession planning. Delegate tasks, ensure training compliance, and foster engagement through recognition.
Store Operations & Pet Care
Oversee pet health maintenance, habitat standards, inventory accuracy, merchandising, and BOPIS/SFS. Maintain vendor relations, backroom organization, and respond to sales trends.
Financial & Safety Management
Drive P&L results by controlling shrink, labor, and expenses. Ensure policy compliance, safety protocols, and immediate action on pet welfare issues.
Experience & Skills
Ideal candidates have retail management experience, strong leadership, pet care knowledge, data analysis skills, and a passion for operational efficiency. Comfort with dynamic store environments and customer escalation is key.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k matching, PTO, associate discounts, tuition assistance, and robust career development paths.
Locations
- Fargo, North Dakota, United States
Salary
48,000 - 65,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Inventory Managementintermediate
- Merchandisingintermediate
- Pet Care Operationsintermediate
- Customer Serviceintermediate
- Financial Analysisintermediate
- Process Improvementintermediate
- Staff Schedulingintermediate
Required Qualifications
- Retail management experience preferred (experience)
- Strong leadership and coaching skills (experience)
- Knowledge of pet care standards and safety protocols (experience)
- Ability to analyze sales and inventory data (experience)
- Experience with merchandising and visual standards (experience)
- Proficiency in labor and expense management (experience)
- High school diploma or equivalent; bachelor's degree preferred (experience)
Responsibilities
- Lead associates in operational excellence including recruiting, training, and performance management
- Oversee pet care maintenance, habitat standards, and health protocols for store-owned pets
- Manage inventory processes from receiving to stocking, counts, and planogram execution
- Drive sales through merchandising decisions, trend analysis, and BOPIS/SFS programs
- Ensure store cleanliness, safety, and compliance with policies and procedures
- Monitor P&L metrics, control expenses, and identify business growth opportunities
- Handle store opening/closing and resolve escalated customer concerns
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing and development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Manager - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Operations Manager - Careers at PetSmart
PetSmart
Retail Operations Manager - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets starts with our passionate team. As a Retail Operations Manager in Fargo, North Dakota, you'll play a pivotal role in creating exceptional experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Retail Operations Manager (Process Leader) shares responsibility for driving operational excellence. This full-time role oversees merchandising, inventory, pet care, associate leadership, financial performance, and store safety. You'll lead daily operations to uphold PetSmart's vision, mission, and values while ensuring a safe, organized store.
Key Responsibilities
People Leadership
Recruit, interview, coach, and develop associates; manage labor, onboarding, reviews, and succession planning. Delegate tasks, ensure training compliance, and foster engagement through recognition.
Store Operations & Pet Care
Oversee pet health maintenance, habitat standards, inventory accuracy, merchandising, and BOPIS/SFS. Maintain vendor relations, backroom organization, and respond to sales trends.
Financial & Safety Management
Drive P&L results by controlling shrink, labor, and expenses. Ensure policy compliance, safety protocols, and immediate action on pet welfare issues.
Experience & Skills
Ideal candidates have retail management experience, strong leadership, pet care knowledge, data analysis skills, and a passion for operational efficiency. Comfort with dynamic store environments and customer escalation is key.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k matching, PTO, associate discounts, tuition assistance, and robust career development paths.
Locations
- Fargo, North Dakota, United States
Salary
48,000 - 65,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Inventory Managementintermediate
- Merchandisingintermediate
- Pet Care Operationsintermediate
- Customer Serviceintermediate
- Financial Analysisintermediate
- Process Improvementintermediate
- Staff Schedulingintermediate
Required Qualifications
- Retail management experience preferred (experience)
- Strong leadership and coaching skills (experience)
- Knowledge of pet care standards and safety protocols (experience)
- Ability to analyze sales and inventory data (experience)
- Experience with merchandising and visual standards (experience)
- Proficiency in labor and expense management (experience)
- High school diploma or equivalent; bachelor's degree preferred (experience)
Responsibilities
- Lead associates in operational excellence including recruiting, training, and performance management
- Oversee pet care maintenance, habitat standards, and health protocols for store-owned pets
- Manage inventory processes from receiving to stocking, counts, and planogram execution
- Drive sales through merchandising decisions, trend analysis, and BOPIS/SFS programs
- Ensure store cleanliness, safety, and compliance with policies and procedures
- Monitor P&L metrics, control expenses, and identify business growth opportunities
- Handle store opening/closing and resolve escalated customer concerns
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing and development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Manager - Careers at PetSmart @ PetSmart.
Related Books and Jobs