Retail Operations Manager - Careers at PetSmart
PetSmart
Retail Operations Manager - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our people. As a Retail Operations Manager in Mishawaka, Indiana, you'll join a team dedicated to creating meaningful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Retail Operations Manager (Process Leader) shares responsibility for driving operational excellence while upholding PetSmart's vision, mission, values, and strategy. This full-time role involves merchandising, inventory management, pet care operations, associate leadership, financial outcomes, and maintaining a safe store environment.
Key Responsibilities
People Leadership
Recruit, interview, coach, and develop associates; prioritize tasks, ensure training compliance, manage labor, and foster engagement through recognition and communication.
Store Operations & Pet Care
Oversee healthcare for store-owned pets, inventory processes, merchandising, BOPIS/SFS programs, vendor relations, and store standards. Respond to pet parent concerns and ensure safety.
Financial Management
Analyze trends to meet sales and shrink targets, manage expenses like labor and supplies, and leverage resources for continuous improvement.
Experience & Skills
Ideal candidates have 2+ years in retail management, passion for pets, strong leadership, analytical skills for P&L, and ability to multitask in a fast-paced environment. Experience with inventory systems and pet care is a plus.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with match, PTO, associate discounts, tuition assistance, and clear career pathing with development opportunities.
Locations
- Mishawaka, Indiana, United States
Salary
48,000 - 62,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team leadership and coachingintermediate
- Inventory management and merchandisingintermediate
- Pet care and animal welfare oversightintermediate
- Operational process optimizationintermediate
- Financial analysis and P&L accountabilityintermediate
- Customer service and conflict resolutionintermediate
- Labor scheduling and associate developmentintermediate
Required Qualifications
- 2+ years retail management experience preferred (experience)
- Strong leadership and communication skills (experience)
- Knowledge of pet care standards and safety protocols (experience)
- Ability to analyze sales trends and manage expenses (experience)
- Proficiency in inventory systems and merchandising (experience)
Responsibilities
- Lead associates in operational excellence, including recruiting, training, and performance coaching
- Oversee pet care maintenance, habitat standards, and health monitoring for store-owned pets
- Manage inventory accuracy, receiving, stocking, and planogram execution
- Drive sales growth, control shrink, and optimize store P&L through data analysis
- Ensure store safety, cleanliness, and compliance with company policies and procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts, Tuition Assistance, Career pathing
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Manager - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Operations Manager - Careers at PetSmart
PetSmart
Retail Operations Manager - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our people. As a Retail Operations Manager in Mishawaka, Indiana, you'll join a team dedicated to creating meaningful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.
Role Overview
The Retail Operations Manager (Process Leader) shares responsibility for driving operational excellence while upholding PetSmart's vision, mission, values, and strategy. This full-time role involves merchandising, inventory management, pet care operations, associate leadership, financial outcomes, and maintaining a safe store environment.
Key Responsibilities
People Leadership
Recruit, interview, coach, and develop associates; prioritize tasks, ensure training compliance, manage labor, and foster engagement through recognition and communication.
Store Operations & Pet Care
Oversee healthcare for store-owned pets, inventory processes, merchandising, BOPIS/SFS programs, vendor relations, and store standards. Respond to pet parent concerns and ensure safety.
Financial Management
Analyze trends to meet sales and shrink targets, manage expenses like labor and supplies, and leverage resources for continuous improvement.
Experience & Skills
Ideal candidates have 2+ years in retail management, passion for pets, strong leadership, analytical skills for P&L, and ability to multitask in a fast-paced environment. Experience with inventory systems and pet care is a plus.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with match, PTO, associate discounts, tuition assistance, and clear career pathing with development opportunities.
Locations
- Mishawaka, Indiana, United States
Salary
48,000 - 62,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team leadership and coachingintermediate
- Inventory management and merchandisingintermediate
- Pet care and animal welfare oversightintermediate
- Operational process optimizationintermediate
- Financial analysis and P&L accountabilityintermediate
- Customer service and conflict resolutionintermediate
- Labor scheduling and associate developmentintermediate
Required Qualifications
- 2+ years retail management experience preferred (experience)
- Strong leadership and communication skills (experience)
- Knowledge of pet care standards and safety protocols (experience)
- Ability to analyze sales trends and manage expenses (experience)
- Proficiency in inventory systems and merchandising (experience)
Responsibilities
- Lead associates in operational excellence, including recruiting, training, and performance coaching
- Oversee pet care maintenance, habitat standards, and health monitoring for store-owned pets
- Manage inventory accuracy, receiving, stocking, and planogram execution
- Drive sales growth, control shrink, and optimize store P&L through data analysis
- Ensure store safety, cleanliness, and compliance with company policies and procedures
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time off for full-time associates
- general: Associate discounts, Tuition Assistance, Career pathing
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Manager - Careers at PetSmart @ PetSmart.
Related Books and Jobs