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Retail Operations Manager - Careers at PetSmart

PetSmart

Retail Operations Manager - Careers at PetSmart

full-timePosted: Feb 3, 2026

Job Description

Why Join PetSmart

PetSmart does Anything for Pets, and it starts with our people. As a Retail Operations Manager in Mishawaka, Indiana, you'll join a team dedicated to creating meaningful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.

Role Overview

The Retail Operations Manager (Process Leader) shares responsibility for driving operational excellence while upholding PetSmart's vision, mission, values, and strategy. This full-time role involves merchandising, inventory management, pet care operations, associate leadership, financial outcomes, and maintaining a safe store environment.

Key Responsibilities

People Leadership

Recruit, interview, coach, and develop associates; prioritize tasks, ensure training compliance, manage labor, and foster engagement through recognition and communication.

Store Operations & Pet Care

Oversee healthcare for store-owned pets, inventory processes, merchandising, BOPIS/SFS programs, vendor relations, and store standards. Respond to pet parent concerns and ensure safety.

Financial Management

Analyze trends to meet sales and shrink targets, manage expenses like labor and supplies, and leverage resources for continuous improvement.

Experience & Skills

Ideal candidates have 2+ years in retail management, passion for pets, strong leadership, analytical skills for P&L, and ability to multitask in a fast-paced environment. Experience with inventory systems and pet care is a plus.

Benefits

Enjoy paid weekly wages, health & wellness benefits, 401k with match, PTO, associate discounts, tuition assistance, and clear career pathing with development opportunities.

Locations

  • Mishawaka, Indiana, United States

Salary

Estimated Salary Rangehigh confidence

48,000 - 62,000 USD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Team leadership and coachingintermediate
  • Inventory management and merchandisingintermediate
  • Pet care and animal welfare oversightintermediate
  • Operational process optimizationintermediate
  • Financial analysis and P&L accountabilityintermediate
  • Customer service and conflict resolutionintermediate
  • Labor scheduling and associate developmentintermediate

Required Qualifications

  • 2+ years retail management experience preferred (experience)
  • Strong leadership and communication skills (experience)
  • Knowledge of pet care standards and safety protocols (experience)
  • Ability to analyze sales trends and manage expenses (experience)
  • Proficiency in inventory systems and merchandising (experience)

Responsibilities

  • Lead associates in operational excellence, including recruiting, training, and performance coaching
  • Oversee pet care maintenance, habitat standards, and health monitoring for store-owned pets
  • Manage inventory accuracy, receiving, stocking, and planogram execution
  • Drive sales growth, control shrink, and optimize store P&L through data analysis
  • Ensure store safety, cleanliness, and compliance with company policies and procedures

Benefits

  • general: Paid Weekly
  • general: Health & Wellness Benefits
  • general: 401k Plan with company match
  • general: Paid Time off for full-time associates
  • general: Associate discounts, Tuition Assistance, Career pathing

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PetSmart logo

Retail Operations Manager - Careers at PetSmart

PetSmart

Retail Operations Manager - Careers at PetSmart

full-timePosted: Feb 3, 2026

Job Description

Why Join PetSmart

PetSmart does Anything for Pets, and it starts with our people. As a Retail Operations Manager in Mishawaka, Indiana, you'll join a team dedicated to creating meaningful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment focused on your success.

Role Overview

The Retail Operations Manager (Process Leader) shares responsibility for driving operational excellence while upholding PetSmart's vision, mission, values, and strategy. This full-time role involves merchandising, inventory management, pet care operations, associate leadership, financial outcomes, and maintaining a safe store environment.

Key Responsibilities

People Leadership

Recruit, interview, coach, and develop associates; prioritize tasks, ensure training compliance, manage labor, and foster engagement through recognition and communication.

Store Operations & Pet Care

Oversee healthcare for store-owned pets, inventory processes, merchandising, BOPIS/SFS programs, vendor relations, and store standards. Respond to pet parent concerns and ensure safety.

Financial Management

Analyze trends to meet sales and shrink targets, manage expenses like labor and supplies, and leverage resources for continuous improvement.

Experience & Skills

Ideal candidates have 2+ years in retail management, passion for pets, strong leadership, analytical skills for P&L, and ability to multitask in a fast-paced environment. Experience with inventory systems and pet care is a plus.

Benefits

Enjoy paid weekly wages, health & wellness benefits, 401k with match, PTO, associate discounts, tuition assistance, and clear career pathing with development opportunities.

Locations

  • Mishawaka, Indiana, United States

Salary

Estimated Salary Rangehigh confidence

48,000 - 62,000 USD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Team leadership and coachingintermediate
  • Inventory management and merchandisingintermediate
  • Pet care and animal welfare oversightintermediate
  • Operational process optimizationintermediate
  • Financial analysis and P&L accountabilityintermediate
  • Customer service and conflict resolutionintermediate
  • Labor scheduling and associate developmentintermediate

Required Qualifications

  • 2+ years retail management experience preferred (experience)
  • Strong leadership and communication skills (experience)
  • Knowledge of pet care standards and safety protocols (experience)
  • Ability to analyze sales trends and manage expenses (experience)
  • Proficiency in inventory systems and merchandising (experience)

Responsibilities

  • Lead associates in operational excellence, including recruiting, training, and performance coaching
  • Oversee pet care maintenance, habitat standards, and health monitoring for store-owned pets
  • Manage inventory accuracy, receiving, stocking, and planogram execution
  • Drive sales growth, control shrink, and optimize store P&L through data analysis
  • Ensure store safety, cleanliness, and compliance with company policies and procedures

Benefits

  • general: Paid Weekly
  • general: Health & Wellness Benefits
  • general: 401k Plan with company match
  • general: Paid Time off for full-time associates
  • general: Associate discounts, Tuition Assistance, Career pathing

Target Your Resume for "Retail Operations Manager - Careers at PetSmart" , PetSmart

Get personalized recommendations to optimize your resume specifically for Retail Operations Manager - Careers at PetSmart. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Retail Operations Manager - Careers at PetSmart" , PetSmart

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Jobs in MishawakaHiring in IndianaPetSmartRetail ManagementPet CareRetailPet Services

Answer 10 quick questions to check your fit for Retail Operations Manager - Careers at PetSmart @ PetSmart.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.