Why Join PetSmart

At PetSmart, Anything for Pets starts with our people. Join a team passionate about creating meaningful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment. This Retail Operations Supervisor role in Ancaster, Ontario, offers a chance to drive operational excellence while advancing your career.

Role Overview

As Retail Operations Supervisor (Process Lead), you'll share responsibility for store operations, merchandising, inventory, and pet care. Lead associates, ensure a safe environment, and uphold PetSmart's vision, mission, and values. Full-time role requiring flexibility for evenings, weekends, and holidays.

Key Responsibilities

• People Leadership: Train, coach, and mentor sales associates; delegate tasks; provide feedback for performance reviews; resolve grievances; celebrate achievements to boost engagement.
• Store Operations: Execute merchandising strategies, manage inventory audits and sales trends, handle POS and cash transactions, maintain compliance with policies.
• Pet Care Excellence: Oversee cleaning, feeding, and health monitoring; quarantine new arrivals; transport sick pets to vets; ensure positive experiences for pet parents with online orders.
• Store Standards: Lead opening/closing procedures, conduct cycle counts, optimize product placement for sales.

Experience & Skills

Seeking candidates with 2+ years retail supervisory experience in customer-focused settings. Key skills include strong communication, organizational prowess, composure under pressure, computer proficiency, and passion for pets. No direct reports, but guide associate development and provide performance feedback.

Benefits

Enjoy paid weekly wages, health & wellness benefits, RRSP with company match, paid time off, associate discounts, tuition assistance, and robust career pathing. Care for your two- or four-legged family members while building a rewarding future at PetSmart.