Why Join PetSmart

PetSmart does Anything for Pets, and it starts with our people. As a Retail Operations Supervisor in Atlanta, GA, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our existing vacancy and active hiring needs.

Role Overview

The Retail Operations Supervisor (Process Lead) drives operational excellence, sharing responsibility for merchandising, inventory, pet care, and store leadership. You'll uphold PetSmart's vision, mission, values, and strategy while maintaining a safe, organized store. This full-time role requires flexibility for evenings, weekends, and holidays, acting as leader on duty when needed.

Key Responsibilities

• People Leadership: Train and mentor associates on product knowledge, delegate tasks, provide feedback for performance reviews, and boost engagement through recognition.
• Store Operations: Manage merchandise placement, inventory audits, sales trend analysis, POS transactions, and compliance with policies.
• Pet Care Excellence: Maintain pet health standards, handle new arrivals, report sick pets, and ensure positive experiences for pet parents including online orders.

Experience & Skills

Seeking candidates with 2+ years of retail supervisory experience in customer-focused settings. Key skills include strong communication, composure under pressure, organizational prowess, computer proficiency, and passion for pets. No direct reports, but you'll guide associates and provide performance input.

Benefits

Join a team offering paid weekly wages, health & wellness benefits, 401k with company match, PTO for full-time associates, associate discounts, tuition assistance, career pathing, and development opportunities. Physical demands include lifting and a fast-paced retail environment.