Why Join PetSmart

PetSmart does Anything for Pets, and it starts with our people. As a Retail Operations Supervisor in Cedar Park, Texas, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to your professional development.

Role Overview

The Retail Operations Supervisor (Process Lead) drives operational excellence, sharing responsibility for merchandising, inventory, pet care, store operations, and associate leadership. You'll uphold PetSmart's vision, mission, values, and strategy while maintaining a safe, organized store. This full-time role requires flexibility for evenings, weekends, and holidays, acting as leader-on-duty when needed.

Key Responsibilities

• People Leadership: Train, coach, and mentor sales associates on product knowledge and standards; delegate tasks; provide feedback for performance reviews; recognize achievements to boost engagement.
• Store Operations: Execute merchandising strategies, manage inventory audits and trends, handle POS/cash transactions, ensure policy compliance, and oversee opening/closing procedures.
• Pet Care Excellence: Maintain cleaning/feeding standards, monitor pet health, quarantine new arrivals, report/transport sick pets to vets, and support online order pickups for positive pet parent experiences.

Experience & Skills

Ideal candidates bring 2+ years of retail supervisory experience in customer-focused settings, strong communication and organizational skills, computer proficiency, composure under pressure, and passion for pets. No direct reports, but you'll guide associates and provide performance input.

Benefits

Join a team offering paid weekly wages, health & wellness benefits, 401k with company match, PTO for full-time associates, associate discounts, tuition assistance, and clear career pathing with development opportunities.