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Retail Operations Supervisor - Careers at PetSmart

PetSmart

Retail Operations Supervisor - Careers at PetSmart

full-timePosted: Feb 3, 2026

Job Description

Why Join PetSmart

At PetSmart, Anything for Pets starts with our passionate team. As a Retail Operations Supervisor in Chicago, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to your professional development.

Role Overview

The Retail Operations Supervisor drives operational excellence, sharing responsibility for merchandising, inventory, pet care, and team leadership. You'll uphold PetSmart's vision, maintain a safe store, and act as leader on duty, ensuring an exceptional experience for associates and customers alike. This full-time role demands flexibility for evenings, weekends, and holidays.

Key Responsibilities

People Leadership

Guide associates with training, onboarding, mentoring, and feedback. Delegate tasks, lead when manager is absent, resolve grievances, and celebrate team achievements to boost engagement.

Store Operations & Pet Care

Manage merchandise strategies, inventory audits, POS operations, and online order fulfillment. Maintain pet health standards—cleaning, feeding, quarantine, and vet transport—while ensuring store safety and visual appeal.

Experience & Skills

Seeking candidates with 2+ years retail supervisory experience, strong communication, organizational skills, and composure under pressure. Proficiency in computers and passion for pets required. No direct reports, but you'll guide associates and provide performance input.

Benefits

Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths in a pet-loving culture.

Locations

  • Chicago, Illinois, United States

Salary

Estimated Salary Rangehigh confidence

48,000 - 58,000 USD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Team Leadership & Mentoringintermediate
  • Merchandising & Inventory Managementintermediate
  • Pet Care & Animal Handlingintermediate
  • Customer Service Excellenceintermediate
  • Point-of-Sale Operationsintermediate
  • Store Operations & Complianceintermediate

Required Qualifications

  • 2+ years retail supervisory experience in customer-focused environment (experience)
  • Full-time availability with flexibility for evenings, weekends, holidays (experience)
  • Proficiency in computer applications (experience)
  • Strong written and verbal communication skills (experience)
  • Ability to react under pressure and maintain composure (experience)
  • Strong organizational skills and attention to detail (experience)

Responsibilities

  • Lead and develop sales associates through training, coaching, and performance feedback
  • Execute merchandising strategies, manage inventory audits, and optimize product placement
  • Oversee pet care operations including cleaning, feeding, health monitoring, and vet transport
  • Handle store opening/closing, POS transactions, and ensure policy compliance
  • Facilitate positive experiences for pet parents with in-store pickups and online orders
  • Act as leader on duty, delegate tasks, and resolve associate concerns

Benefits

  • general: Paid Weekly
  • general: Health & Wellness Benefits
  • general: 401k Plan with Company Match
  • general: Paid Time Off for Full-Time Associates
  • general: Associate Discounts
  • general: Tuition Assistance
  • general: Career Pathing & Development Opportunities

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Tags & Categories

Jobs in ChicagoHiring in IllinoisPetSmartRetail LeadershipPet Care JobsRetailPet Services

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PetSmart logo

Retail Operations Supervisor - Careers at PetSmart

PetSmart

Retail Operations Supervisor - Careers at PetSmart

full-timePosted: Feb 3, 2026

Job Description

Why Join PetSmart

At PetSmart, Anything for Pets starts with our passionate team. As a Retail Operations Supervisor in Chicago, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to your professional development.

Role Overview

The Retail Operations Supervisor drives operational excellence, sharing responsibility for merchandising, inventory, pet care, and team leadership. You'll uphold PetSmart's vision, maintain a safe store, and act as leader on duty, ensuring an exceptional experience for associates and customers alike. This full-time role demands flexibility for evenings, weekends, and holidays.

Key Responsibilities

People Leadership

Guide associates with training, onboarding, mentoring, and feedback. Delegate tasks, lead when manager is absent, resolve grievances, and celebrate team achievements to boost engagement.

Store Operations & Pet Care

Manage merchandise strategies, inventory audits, POS operations, and online order fulfillment. Maintain pet health standards—cleaning, feeding, quarantine, and vet transport—while ensuring store safety and visual appeal.

Experience & Skills

Seeking candidates with 2+ years retail supervisory experience, strong communication, organizational skills, and composure under pressure. Proficiency in computers and passion for pets required. No direct reports, but you'll guide associates and provide performance input.

Benefits

Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and clear career paths in a pet-loving culture.

Locations

  • Chicago, Illinois, United States

Salary

Estimated Salary Rangehigh confidence

48,000 - 58,000 USD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Team Leadership & Mentoringintermediate
  • Merchandising & Inventory Managementintermediate
  • Pet Care & Animal Handlingintermediate
  • Customer Service Excellenceintermediate
  • Point-of-Sale Operationsintermediate
  • Store Operations & Complianceintermediate

Required Qualifications

  • 2+ years retail supervisory experience in customer-focused environment (experience)
  • Full-time availability with flexibility for evenings, weekends, holidays (experience)
  • Proficiency in computer applications (experience)
  • Strong written and verbal communication skills (experience)
  • Ability to react under pressure and maintain composure (experience)
  • Strong organizational skills and attention to detail (experience)

Responsibilities

  • Lead and develop sales associates through training, coaching, and performance feedback
  • Execute merchandising strategies, manage inventory audits, and optimize product placement
  • Oversee pet care operations including cleaning, feeding, health monitoring, and vet transport
  • Handle store opening/closing, POS transactions, and ensure policy compliance
  • Facilitate positive experiences for pet parents with in-store pickups and online orders
  • Act as leader on duty, delegate tasks, and resolve associate concerns

Benefits

  • general: Paid Weekly
  • general: Health & Wellness Benefits
  • general: 401k Plan with Company Match
  • general: Paid Time Off for Full-Time Associates
  • general: Associate Discounts
  • general: Tuition Assistance
  • general: Career Pathing & Development Opportunities

Target Your Resume for "Retail Operations Supervisor - Careers at PetSmart" , PetSmart

Get personalized recommendations to optimize your resume specifically for Retail Operations Supervisor - Careers at PetSmart. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Retail Operations Supervisor - Careers at PetSmart" , PetSmart

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Jobs in ChicagoHiring in IllinoisPetSmartRetail LeadershipPet Care JobsRetailPet Services

Answer 10 quick questions to check your fit for Retail Operations Supervisor - Careers at PetSmart @ PetSmart.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.