Why Join PetSmart

PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Operations Supervisor in Columbus, Ohio, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to your professional development.

Role Overview

The Retail Operations Supervisor (Process Lead) drives operational excellence, sharing responsibility for merchandising, inventory, pet care, and associate oversight. You'll maintain a safe, organized store, uphold our brand promise, and act as leader on duty when needed. This full-time role requires flexibility for evenings, weekends, and holidays.

Key Responsibilities

• People Leadership: Train, mentor, and coach associates; delegate tasks; provide feedback for performance reviews; recognize achievements to boost engagement.
• Store Operations: Manage merchandise placement, inventory audits, sales trends; operate POS systems; handle opening/closing procedures.
• Pet Care: Maintain cleaning, feeding, and health standards; quarantine new arrivals; transport sick pets to vets; ensure safe experiences.
• Customer Focus: Support online pickups, resolve issues, and deliver positive pet parent interactions.

Experience & Skills

Seeking candidates with 2+ years retail supervisory experience in customer-focused settings. Key skills include strong organization, communication, composure under pressure, computer proficiency, and passion for pets. No direct reports, but you'll guide associates and provide performance input.

Physical Demands

Role involves standing, lifting, and working in a pet-friendly environment with moderate physical activity.

Benefits

Join a team offering paid weekly wages, health & wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and clear career paths. Estimated salary: $42,000-$52,000 annually based on Columbus market data.