Why Join PetSmart

At PetSmart, Anything for Pets starts with our people. Join a team dedicated to creating meaningful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment. This Retail Operations Supervisor role in Eau Claire, WI, offers a chance to drive operational excellence while advancing your career.

Role Overview

As Retail Operations Supervisor (Process Lead), you'll share responsibility for store operations, merchandising, inventory, and pet care. Lead associates, ensure a safe environment, and uphold PetSmart's vision, mission, and values. Act as leader on duty, managing daily tasks and fostering team engagement in a fast-paced retail setting.

Key Responsibilities

• People Leadership: Train, mentor, and coach sales associates; delegate tasks; provide feedback for performance reviews; recognize achievements to boost engagement.
• Store Operations: Execute merchandising strategies, manage inventory audits, handle POS transactions, and maintain compliance with policies.
• Pet Care: Oversee cleaning, feeding, health checks; quarantine new arrivals; transport sick pets to vets; ensure positive pet parent experiences.
• Customer Focus: Support online order pickups, uphold brand standards, and create exceptional store experiences.

Experience & Skills

Seeking candidates with 2+ years retail supervisory experience, full-time flexibility (evenings, weekends, holidays), computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. No direct reports, but guide associates and act as leader when needed. Physical demands include standing, lifting, and pet handling in a dynamic retail environment.

Benefits

Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO for full-time roles, associate discounts, tuition assistance, and robust career development paths.