Why Join PetSmart

PetSmart does Anything for Pets, and it starts with our people. As a Retail Operations Supervisor in Fairfax, Virginia, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, including career pathing and development programs.

Role Overview

The Retail Operations Supervisor (Process Lead) shares responsibility for driving operational excellence. You'll manage merchandising, inventory, pet care, store openings/closings, associate oversight, and safety. This full-time role requires flexibility for evenings, weekends, and holidays, acting as leader on duty when needed.

Key Responsibilities

• People Leadership: Train and coach associates on product knowledge, delegate tasks, provide feedback for performance reviews, and boost engagement.
• Store Operations: Optimize merchandise placement, conduct inventory audits, handle POS transactions, and ensure policy compliance.
• Pet Care: Maintain cleanliness, feeding, and health standards for store pets, including vet transport for sick animals and quarantine protocols.
• Customer Experience: Support online order pickups and create positive interactions for pet parents.

Experience & Skills

Seeking candidates with 2+ years retail supervisory experience in customer-focused settings. Key skills include strong organization, communication, composure under pressure, computer proficiency, and passion for pets. No direct reports, but you'll guide associates and provide performance input.

Benefits

Enjoy paid weekly wages, health & wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust development opportunities to advance your retail career.