Retail Operations Supervisor - Careers at PetSmart
PetSmart
Retail Operations Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our people. As a Retail Operations Supervisor in Fort Wayne, Indiana, you'll join a team dedicated to creating meaningful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment. This role fills an existing vacancy with active hiring underway.
Role Overview
The Retail Operations Supervisor (Process Lead) shares responsibility for driving operational excellence, upholding PetSmart's vision, mission, values, and strategy. Key focus areas include merchandising, inventory management, pet care operations, store opening/closing, associate oversight, and maintaining a safe, organized environment. Act as leader on duty, guiding teams without direct reports but providing performance feedback.
Key Responsibilities
People Leadership
Support sales associates with training on product knowledge and presentation. Facilitate onboarding, mentoring, coaching, task delegation, and recognition to boost engagement. Address complaints, grievances, and lead when managers are absent.
Store Operations & Experience
Execute merchandise strategies for sales optimization, manage inventory audits, sales trend analysis, and cycle counts. Handle POS transactions, ensure policy compliance, and maintain pet care standards—cleaning, feeding, health checks, quarantine for new arrivals, and vet transport for sick pets. Support online order pickups for exceptional pet parent experiences.
Experience & Skills
Require 2+ years retail supervisory experience in customer-focused settings, full-time flexibility (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure, and organizational detail for visually appealing stores. Physical demands include working in a pet-friendly retail environment.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO for full-time roles, associate discounts, tuition assistance, career pathing, and development opportunities to advance your retail career.
Locations
- Fort Wayne, Indiana, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Merchandising & Inventory Managementintermediate
- Pet Care & Safety Protocolsintermediate
- Customer Service Excellenceintermediate
- Point-of-Sale Operationsintermediate
- Training & Coaching Associatesintermediate
Required Qualifications
- 2+ years retail supervisory experience in customer-focused environment (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associates in merchandise handling, training, onboarding, mentoring, and performance feedback
- Execute merchandising strategies, manage inventory audits, and optimize sales through product placement
- Oversee store opening/closing, POS operations, and compliance with policies and ethics
- Maintain pet care standards including cleaning, feeding, health monitoring, and vet transport as needed
- Facilitate positive experiences for pet parents with in-store pickups and online orders
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Operations Supervisor - Careers at PetSmart
PetSmart
Retail Operations Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our people. As a Retail Operations Supervisor in Fort Wayne, Indiana, you'll join a team dedicated to creating meaningful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment. This role fills an existing vacancy with active hiring underway.
Role Overview
The Retail Operations Supervisor (Process Lead) shares responsibility for driving operational excellence, upholding PetSmart's vision, mission, values, and strategy. Key focus areas include merchandising, inventory management, pet care operations, store opening/closing, associate oversight, and maintaining a safe, organized environment. Act as leader on duty, guiding teams without direct reports but providing performance feedback.
Key Responsibilities
People Leadership
Support sales associates with training on product knowledge and presentation. Facilitate onboarding, mentoring, coaching, task delegation, and recognition to boost engagement. Address complaints, grievances, and lead when managers are absent.
Store Operations & Experience
Execute merchandise strategies for sales optimization, manage inventory audits, sales trend analysis, and cycle counts. Handle POS transactions, ensure policy compliance, and maintain pet care standards—cleaning, feeding, health checks, quarantine for new arrivals, and vet transport for sick pets. Support online order pickups for exceptional pet parent experiences.
Experience & Skills
Require 2+ years retail supervisory experience in customer-focused settings, full-time flexibility (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure, and organizational detail for visually appealing stores. Physical demands include working in a pet-friendly retail environment.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with company match, PTO for full-time roles, associate discounts, tuition assistance, career pathing, and development opportunities to advance your retail career.
Locations
- Fort Wayne, Indiana, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Merchandising & Inventory Managementintermediate
- Pet Care & Safety Protocolsintermediate
- Customer Service Excellenceintermediate
- Point-of-Sale Operationsintermediate
- Training & Coaching Associatesintermediate
Required Qualifications
- 2+ years retail supervisory experience in customer-focused environment (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associates in merchandise handling, training, onboarding, mentoring, and performance feedback
- Execute merchandising strategies, manage inventory audits, and optimize sales through product placement
- Oversee store opening/closing, POS operations, and compliance with policies and ethics
- Maintain pet care standards including cleaning, feeding, health monitoring, and vet transport as needed
- Facilitate positive experiences for pet parents with in-store pickups and online orders
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs