Retail Operations Supervisor - Careers at PetSmart
PetSmart
Retail Operations Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families. We empower teams with tools, resources, and opportunities to grow and succeed. Join a company that values your contributions and supports your career journey in a pet-loving environment.
Role Overview
The Retail Operations Supervisor (Process Lead) drives operational excellence in our Houston, TX store. This full-time role shares responsibility for merchandising, inventory management, pet care, associate oversight, and maintaining a safe, organized environment. Act as leader on duty, ensuring brand promise delivery through compliance and empowerment.
Key Responsibilities
- People Leadership: Train, mentor, and coach associates; delegate tasks; provide performance feedback; recognize achievements; resolve grievances.
- Store Operations: Manage merchandise placement, inventory audits, cycle counts; operate POS; handle online orders; execute opening/closing procedures.
- Pet Care Excellence: Maintain pet health standards, feed/water/clean; monitor new arrivals/sick pets; transport to vet; ensure quarantine protocols.
Experience & Skills
Seeking candidates with 2+ years retail supervisory experience, full availability (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. No direct reports, but guide associates and act as leader when needed. Physical demands include lifting and pet handling in a dynamic retail setting.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust career development paths.
Locations
- Houston, Texas, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadership & Mentoringintermediate
- Merchandising & Inventory Managementintermediate
- Pet Care & Safety Protocolsintermediate
- Customer Service Excellenceintermediate
- Point-of-Sale Operationsintermediate
- Store Operations & Complianceintermediate
Required Qualifications
- 2+ years retail supervisory experience in customer-focused environment (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead and develop sales associates through training, coaching, and performance feedback
- Execute merchandise strategies including product placement, seasonal displays, and inventory audits
- Manage pet care operations including cleaning, feeding, health monitoring, and vet transport as needed
- Oversee store opening/closing procedures and ensure compliance with policies and safety standards
- Handle POS transactions, online order fulfillment, and resolve associate/pet parent concerns
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Supervisor - Careers at PetSmart @ PetSmart.
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Retail Operations Supervisor - Careers at PetSmart
PetSmart
Retail Operations Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families. We empower teams with tools, resources, and opportunities to grow and succeed. Join a company that values your contributions and supports your career journey in a pet-loving environment.
Role Overview
The Retail Operations Supervisor (Process Lead) drives operational excellence in our Houston, TX store. This full-time role shares responsibility for merchandising, inventory management, pet care, associate oversight, and maintaining a safe, organized environment. Act as leader on duty, ensuring brand promise delivery through compliance and empowerment.
Key Responsibilities
- People Leadership: Train, mentor, and coach associates; delegate tasks; provide performance feedback; recognize achievements; resolve grievances.
- Store Operations: Manage merchandise placement, inventory audits, cycle counts; operate POS; handle online orders; execute opening/closing procedures.
- Pet Care Excellence: Maintain pet health standards, feed/water/clean; monitor new arrivals/sick pets; transport to vet; ensure quarantine protocols.
Experience & Skills
Seeking candidates with 2+ years retail supervisory experience, full availability (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. No direct reports, but guide associates and act as leader when needed. Physical demands include lifting and pet handling in a dynamic retail setting.
Benefits
Enjoy paid weekly wages, health/wellness coverage, 401k match, PTO, associate discounts, tuition assistance, and robust career development paths.
Locations
- Houston, Texas, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadership & Mentoringintermediate
- Merchandising & Inventory Managementintermediate
- Pet Care & Safety Protocolsintermediate
- Customer Service Excellenceintermediate
- Point-of-Sale Operationsintermediate
- Store Operations & Complianceintermediate
Required Qualifications
- 2+ years retail supervisory experience in customer-focused environment (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead and develop sales associates through training, coaching, and performance feedback
- Execute merchandise strategies including product placement, seasonal displays, and inventory audits
- Manage pet care operations including cleaning, feeding, health monitoring, and vet transport as needed
- Oversee store opening/closing procedures and ensure compliance with policies and safety standards
- Handle POS transactions, online order fulfillment, and resolve associate/pet parent concerns
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs