Retail Operations Supervisor - Careers at PetSmart
PetSmart
Retail Operations Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Operations Supervisor in Newport News, Virginia, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to your professional development.
Role Overview
The Retail Operations Supervisor (Process Lead) drives operational excellence, sharing responsibility for merchandising, inventory, pet care, and associate oversight. You'll uphold PetSmart's vision, mission, values, and strategy while maintaining a safe, organized store. This full-time role requires flexibility for evenings, weekends, and holidays, acting as leader-on-duty when needed.
Key Responsibilities
- People Leadership: Train and mentor associates on merchandise handling, delegate tasks, provide feedback for reviews/promotions, address grievances, and boost engagement.
- Store Operations: Manage inventory audits, sales trend analysis, product placement, seasonal displays, POS transactions, and online order fulfillment.
- Pet Care Excellence: Ensure pet health through cleaning, feeding, quarantine protocols, sick pet reporting, and vet transport as required.
- Store Standards: Execute opening/closing procedures, maintain visual appeal, and enforce policies for a premium brand experience.
Experience & Skills
Ideal candidates bring 2+ years of retail supervisory experience in customer-focused settings, strong communication, organizational skills, composure under pressure, and computer proficiency. No direct reports, but you'll guide associates and provide performance input to supervisors.
Benefits
Join a team that values you: Paid weekly, health & wellness benefits, 401k with company match, PTO for full-time associates, associate discounts, tuition assistance, career pathing, and development opportunities. Physical demands include standing, lifting, and a fast-paced retail environment.
Locations
- Newport News, Virginia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadership & Mentoringintermediate
- Merchandising & Inventory Managementintermediate
- Pet Care & Safety Protocolsintermediate
- Customer Service Excellenceintermediate
- Point-of-Sale Operationsintermediate
- Store Opening/Closing Proceduresintermediate
Required Qualifications
- 2+ years retail supervisory experience in customer-focused environment (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead and develop sales associates through training, coaching, and performance feedback
- Execute merchandising strategies, manage inventory audits, and optimize product placement
- Oversee pet care operations including feeding, cleaning, health monitoring, and vet transport
- Operate POS systems, handle cash transactions, and ensure policy compliance
- Manage store opening/closing, online order fulfillment, and maintain safe, organized environment
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Operations Supervisor - Careers at PetSmart
PetSmart
Retail Operations Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets, and it starts with our passionate team. As a Retail Operations Supervisor in Newport News, Virginia, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to your professional development.
Role Overview
The Retail Operations Supervisor (Process Lead) drives operational excellence, sharing responsibility for merchandising, inventory, pet care, and associate oversight. You'll uphold PetSmart's vision, mission, values, and strategy while maintaining a safe, organized store. This full-time role requires flexibility for evenings, weekends, and holidays, acting as leader-on-duty when needed.
Key Responsibilities
- People Leadership: Train and mentor associates on merchandise handling, delegate tasks, provide feedback for reviews/promotions, address grievances, and boost engagement.
- Store Operations: Manage inventory audits, sales trend analysis, product placement, seasonal displays, POS transactions, and online order fulfillment.
- Pet Care Excellence: Ensure pet health through cleaning, feeding, quarantine protocols, sick pet reporting, and vet transport as required.
- Store Standards: Execute opening/closing procedures, maintain visual appeal, and enforce policies for a premium brand experience.
Experience & Skills
Ideal candidates bring 2+ years of retail supervisory experience in customer-focused settings, strong communication, organizational skills, composure under pressure, and computer proficiency. No direct reports, but you'll guide associates and provide performance input to supervisors.
Benefits
Join a team that values you: Paid weekly, health & wellness benefits, 401k with company match, PTO for full-time associates, associate discounts, tuition assistance, career pathing, and development opportunities. Physical demands include standing, lifting, and a fast-paced retail environment.
Locations
- Newport News, Virginia, United States
Salary
38,000 - 48,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadership & Mentoringintermediate
- Merchandising & Inventory Managementintermediate
- Pet Care & Safety Protocolsintermediate
- Customer Service Excellenceintermediate
- Point-of-Sale Operationsintermediate
- Store Opening/Closing Proceduresintermediate
Required Qualifications
- 2+ years retail supervisory experience in customer-focused environment (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure and maintain composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead and develop sales associates through training, coaching, and performance feedback
- Execute merchandising strategies, manage inventory audits, and optimize product placement
- Oversee pet care operations including feeding, cleaning, health monitoring, and vet transport
- Operate POS systems, handle cash transactions, and ensure policy compliance
- Manage store opening/closing, online order fulfillment, and maintain safe, organized environment
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs