Retail Operations Supervisor - Careers at PetSmart
PetSmart
Retail Operations Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Operations Supervisor, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment. Join a company that values your contributions and offers clear career pathing in pet retail.
Role Overview
The Retail Operations Supervisor (Process Lead) shares responsibility for driving operational excellence while upholding PetSmart's vision, mission, values, and strategy. Based in Orland Hills, Illinois, this full-time role involves merchandising, inventory management, pet care, associate oversight, and maintaining a safe, organized store. Act as leader on duty, ensuring compliance with policies and delivering exceptional pet parent experiences.
Key Responsibilities
People Leadership
Support sales associates with training on product knowledge and standards. Facilitate onboarding, mentoring, coaching, and feedback for performance reviews. Delegate tasks, lead when manager is absent, address grievances, and celebrate team achievements to boost engagement.
Store Operations & Experience
Execute merchandise strategies for optimal sales, manage inventory audits and trends, handle POS and cash accurately. Maintain pet care standards (cleaning, feeding, health checks), prepare for new pet arrivals, and support online order fulfillment. Ensure store safety, visual appeal, and brand promise through opening/closing procedures.
Experience & Skills
Require 2+ years retail supervisory experience in customer-focused settings. Full-time availability with evenings, weekends, holidays. Strong computer proficiency, communication, composure under pressure, and organizational skills for visually appealing layouts. No direct reports but guide associate development and provide performance feedback.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with match, PTO for full-time, associate discounts, tuition assistance, and robust development opportunities to advance your career.
Locations
- Orland Hills, Illinois, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Merchandising & Inventory Managementintermediate
- Pet Care Operationsintermediate
- Customer Service Excellenceintermediate
- Point-of-Sale Operationsintermediate
- Training & Coachingintermediate
Required Qualifications
- 2+ years retail supervisory experience (experience)
- Full-time availability with flexible scheduling (experience)
- Proficiency in computer applications (experience)
- Strong communication skills (experience)
- Ability to perform under pressure (experience)
- Organizational skills with attention to detail (experience)
Responsibilities
- Lead associates in merchandise handling, training, and task delegation
- Manage inventory audits, sales trends, and stock replenishment
- Execute store opening/closing procedures and maintain safety standards
- Oversee pet care including cleaning, feeding, and health monitoring
- Handle POS transactions and ensure policy compliance
- Drive operational excellence and positive pet parent experiences
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Operations Supervisor - Careers at PetSmart
PetSmart
Retail Operations Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Operations Supervisor, you'll play a vital role in creating meaningful experiences for pets and their families. We empower our teams with tools, resources, and growth opportunities in a supportive environment. Join a company that values your contributions and offers clear career pathing in pet retail.
Role Overview
The Retail Operations Supervisor (Process Lead) shares responsibility for driving operational excellence while upholding PetSmart's vision, mission, values, and strategy. Based in Orland Hills, Illinois, this full-time role involves merchandising, inventory management, pet care, associate oversight, and maintaining a safe, organized store. Act as leader on duty, ensuring compliance with policies and delivering exceptional pet parent experiences.
Key Responsibilities
People Leadership
Support sales associates with training on product knowledge and standards. Facilitate onboarding, mentoring, coaching, and feedback for performance reviews. Delegate tasks, lead when manager is absent, address grievances, and celebrate team achievements to boost engagement.
Store Operations & Experience
Execute merchandise strategies for optimal sales, manage inventory audits and trends, handle POS and cash accurately. Maintain pet care standards (cleaning, feeding, health checks), prepare for new pet arrivals, and support online order fulfillment. Ensure store safety, visual appeal, and brand promise through opening/closing procedures.
Experience & Skills
Require 2+ years retail supervisory experience in customer-focused settings. Full-time availability with evenings, weekends, holidays. Strong computer proficiency, communication, composure under pressure, and organizational skills for visually appealing layouts. No direct reports but guide associate development and provide performance feedback.
Benefits
Enjoy paid weekly wages, health & wellness benefits, 401k with match, PTO for full-time, associate discounts, tuition assistance, and robust development opportunities to advance your career.
Locations
- Orland Hills, Illinois, United States
Salary
42,000 - 52,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Merchandising & Inventory Managementintermediate
- Pet Care Operationsintermediate
- Customer Service Excellenceintermediate
- Point-of-Sale Operationsintermediate
- Training & Coachingintermediate
Required Qualifications
- 2+ years retail supervisory experience (experience)
- Full-time availability with flexible scheduling (experience)
- Proficiency in computer applications (experience)
- Strong communication skills (experience)
- Ability to perform under pressure (experience)
- Organizational skills with attention to detail (experience)
Responsibilities
- Lead associates in merchandise handling, training, and task delegation
- Manage inventory audits, sales trends, and stock replenishment
- Execute store opening/closing procedures and maintain safety standards
- Oversee pet care including cleaning, feeding, and health monitoring
- Handle POS transactions and ensure policy compliance
- Drive operational excellence and positive pet parent experiences
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: 401k Plan with company match
- general: Paid Time Off for full-time associates
- general: Associate discounts
- general: Tuition Assistance
- general: Career pathing & Development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs