Why Join PetSmart

At PetSmart, Anything for Pets starts with our passionate team. As a Retail Operations Supervisor in Sherman Oaks, CA, you'll create meaningful experiences for pets and their families while growing your career in a supportive environment. We empower associates with tools, resources, and opportunities for success, reflecting our commitment to operational excellence and shared values.

Role Overview

The Retail Operations Supervisor (Process Lead) drives store performance through merchandising, inventory, pet care, and team leadership. You'll share responsibility for opening/closing, associate guidance, and maintaining a safe, organized space. This full-time role requires flexibility for evenings, weekends, and holidays, acting as Leader on Duty when needed.

Key Responsibilities

• People Leadership: Train, coach, and mentor sales associates; delegate tasks; provide feedback for performance reviews; recognize achievements to boost engagement.
• Store Operations: Execute merchandise strategies, manage inventory audits, conduct cycle counts, and optimize sales through displays and replenishment.
• Pet Care & Customer Experience: Maintain pet health standards (cleaning, feeding, vet transport); support online orders; ensure positive experiences for pet parents.
• Compliance & Safety: Uphold policies, handle POS/cash accurately, and lead under pressure.

Experience & Skills

Seeking candidates with 2+ years retail supervisory experience in customer-focused settings. Key skills include strong organization, communication, composure under pressure, and computer proficiency. No direct reports, but you'll guide associates and provide performance input. Physical demands include lifting and a fast-paced retail environment.

Benefits

Join a team that cares: Paid weekly, health/wellness benefits, 401k match, PTO, associate discounts, tuition assistance, and robust career development. Sherman Oaks location offers a vibrant community to serve pet-loving customers.