Retail Operations Supervisor - Careers at PetSmart
PetSmart
Retail Operations Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets starts with our people. Join a team passionate about creating meaningful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment. This Toronto role fills an active vacancy with full-time hours and career advancement potential.
Role Overview
As Retail Operations Supervisor (Process Lead), you'll drive operational excellence, sharing responsibility for merchandising, inventory, pet care, and associate leadership. Uphold PetSmart's vision while leading daily store operations, ensuring a safe, organized space and exceptional experiences for pets and customers.
Key Responsibilities
- People Leadership: Train, coach, and mentor associates; delegate tasks; provide performance feedback; resolve grievances; celebrate achievements to boost engagement.
- Store Operations: Manage merchandise strategies, inventory audits, cycle counts, POS transactions, and online order fulfillment.
- Pet Care Excellence: Maintain feeding, cleaning, health checks; quarantine new arrivals; transport sick pets to vets; ensure pet safety.
- Compliance & Standards: Execute opening/closing procedures; enforce policies, procedures, and Code of Ethics.
Experience & Skills
Require 2+ years retail supervisory experience, full availability (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. No direct reports, but guide associate development and provide feedback.
Benefits
Enjoy paid weekly wages, health/wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and robust career development. Care for your two- or four-legged family members while building your future at PetSmart.
Locations
- Toronto, Ontario, Canada
Salary
52,000 - 62,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadership & Coachingintermediate
- Inventory Managementintermediate
- Merchandising & Visual Presentationintermediate
- Customer Service Excellenceintermediate
- Pet Care & Safety Protocolsintermediate
- Point-of-Sale Operationsintermediate
- Operational Audits & Complianceintermediate
Required Qualifications
- 2+ years retail supervisory experience in customer-focused environment (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications and POS systems (experience)
- Strong written and verbal communication skills (experience)
- Ability to perform under pressure with composure (experience)
- Excellent organizational skills and attention to detail (experience)
Responsibilities
- Lead and develop sales associates through training, coaching, and performance feedback
- Execute merchandising strategies including product placement, seasonal displays, and promotions
- Manage inventory through audits, cycle counts, sales trend analysis, and replenishment recommendations
- Oversee store opening/closing procedures and maintain safe, organized environment
- Ensure pet care standards including feeding, cleaning, health monitoring, and vet transport as needed
- Handle POS transactions, online order fulfillment, and resolve associate/pet parent issues
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Operations Supervisor - Careers at PetSmart
PetSmart
Retail Operations Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets starts with our people. Join a team passionate about creating meaningful experiences for pets and their families. We empower associates with tools, resources, and growth opportunities in a supportive environment. This Toronto role fills an active vacancy with full-time hours and career advancement potential.
Role Overview
As Retail Operations Supervisor (Process Lead), you'll drive operational excellence, sharing responsibility for merchandising, inventory, pet care, and associate leadership. Uphold PetSmart's vision while leading daily store operations, ensuring a safe, organized space and exceptional experiences for pets and customers.
Key Responsibilities
- People Leadership: Train, coach, and mentor associates; delegate tasks; provide performance feedback; resolve grievances; celebrate achievements to boost engagement.
- Store Operations: Manage merchandise strategies, inventory audits, cycle counts, POS transactions, and online order fulfillment.
- Pet Care Excellence: Maintain feeding, cleaning, health checks; quarantine new arrivals; transport sick pets to vets; ensure pet safety.
- Compliance & Standards: Execute opening/closing procedures; enforce policies, procedures, and Code of Ethics.
Experience & Skills
Require 2+ years retail supervisory experience, full availability (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure, and organizational detail-orientation. No direct reports, but guide associate development and provide feedback.
Benefits
Enjoy paid weekly wages, health/wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and robust career development. Care for your two- or four-legged family members while building your future at PetSmart.
Locations
- Toronto, Ontario, Canada
Salary
52,000 - 62,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadership & Coachingintermediate
- Inventory Managementintermediate
- Merchandising & Visual Presentationintermediate
- Customer Service Excellenceintermediate
- Pet Care & Safety Protocolsintermediate
- Point-of-Sale Operationsintermediate
- Operational Audits & Complianceintermediate
Required Qualifications
- 2+ years retail supervisory experience in customer-focused environment (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications and POS systems (experience)
- Strong written and verbal communication skills (experience)
- Ability to perform under pressure with composure (experience)
- Excellent organizational skills and attention to detail (experience)
Responsibilities
- Lead and develop sales associates through training, coaching, and performance feedback
- Execute merchandising strategies including product placement, seasonal displays, and promotions
- Manage inventory through audits, cycle counts, sales trend analysis, and replenishment recommendations
- Oversee store opening/closing procedures and maintain safe, organized environment
- Ensure pet care standards including feeding, cleaning, health monitoring, and vet transport as needed
- Handle POS transactions, online order fulfillment, and resolve associate/pet parent issues
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs