Retail Operations Supervisor - Careers at PetSmart
PetSmart
Retail Operations Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families. We empower teams with tools, resources, and opportunities to grow and succeed in a supportive environment that celebrates pet lovers.
Role Overview
The Retail Operations Supervisor (Process Lead) drives operational excellence in our Vancouver store. This full-time role shares responsibility for merchandising, inventory management, pet care operations, associate leadership, and maintaining a safe, organized environment while upholding PetSmart's vision, mission, values, and strategy.
Key Responsibilities
People Leadership
Support sales associates with training on product knowledge and presentation. Facilitate onboarding, mentoring, coaching, and feedback for performance reviews, promotions, and disciplinary actions. Delegate tasks, lead when on duty, address grievances, and celebrate achievements to boost engagement.
Store Operations & Experience
Execute merchandise strategies for optimal sales, manage inventory audits and trends, operate POS systems, handle cash accurately, and ensure policy compliance. Oversee opening/closing, monthly cycle counts, online order fulfillment, and pet care including cleaning, feeding, health checks, quarantine, and vet transport for sick pets.
Experience & Skills
Seeking candidates with 2+ years retail supervisory experience in customer-focused settings, full-time flexibility (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure, and organizational skills for visually appealing store layouts. No direct reports but guide associate development and provide performance feedback.
Benefits
Enjoy paid weekly wages, health & wellness benefits, RRSP with company match, PTO for full-time associates, discounts, tuition assistance, career pathing, and development opportunities. Take care of your two- and four-legged family members with true rewards and warm, fuzzy feelings.
Locations
- Vancouver, British Columbia, Canada
Salary
52,000 - 62,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadership & Coachingintermediate
- Merchandising & Inventory Managementintermediate
- Pet Care & Safety Protocolsintermediate
- Customer Service Excellenceintermediate
- Point-of-Sale Operationsintermediate
- Store Operations & Complianceintermediate
Required Qualifications
- 2+ years retail supervisory experience in customer-focused environment (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure while maintaining composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associates through training, mentoring, task delegation, and performance feedback
- Execute merchandising strategies including product placement, seasonal displays, and promotions
- Manage inventory with audits, cycle counts, sales trend analysis, and replenishment recommendations
- Oversee store opening/closing, POS operations, cash handling, and policy compliance
- Ensure pet care standards including cleaning, feeding, health monitoring, and vet transport as needed
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Operations Supervisor - Careers at PetSmart
PetSmart
Retail Operations Supervisor - Careers at PetSmart
Job Description
Why Join PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families. We empower teams with tools, resources, and opportunities to grow and succeed in a supportive environment that celebrates pet lovers.
Role Overview
The Retail Operations Supervisor (Process Lead) drives operational excellence in our Vancouver store. This full-time role shares responsibility for merchandising, inventory management, pet care operations, associate leadership, and maintaining a safe, organized environment while upholding PetSmart's vision, mission, values, and strategy.
Key Responsibilities
People Leadership
Support sales associates with training on product knowledge and presentation. Facilitate onboarding, mentoring, coaching, and feedback for performance reviews, promotions, and disciplinary actions. Delegate tasks, lead when on duty, address grievances, and celebrate achievements to boost engagement.
Store Operations & Experience
Execute merchandise strategies for optimal sales, manage inventory audits and trends, operate POS systems, handle cash accurately, and ensure policy compliance. Oversee opening/closing, monthly cycle counts, online order fulfillment, and pet care including cleaning, feeding, health checks, quarantine, and vet transport for sick pets.
Experience & Skills
Seeking candidates with 2+ years retail supervisory experience in customer-focused settings, full-time flexibility (evenings/weekends/holidays), computer proficiency, strong communication, composure under pressure, and organizational skills for visually appealing store layouts. No direct reports but guide associate development and provide performance feedback.
Benefits
Enjoy paid weekly wages, health & wellness benefits, RRSP with company match, PTO for full-time associates, discounts, tuition assistance, career pathing, and development opportunities. Take care of your two- and four-legged family members with true rewards and warm, fuzzy feelings.
Locations
- Vancouver, British Columbia, Canada
Salary
52,000 - 62,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadership & Coachingintermediate
- Merchandising & Inventory Managementintermediate
- Pet Care & Safety Protocolsintermediate
- Customer Service Excellenceintermediate
- Point-of-Sale Operationsintermediate
- Store Operations & Complianceintermediate
Required Qualifications
- 2+ years retail supervisory experience in customer-focused environment (experience)
- Full-time availability with flexibility for evenings, weekends, holidays (experience)
- Proficiency in computer applications (experience)
- Strong written and verbal communication skills (experience)
- Ability to react under pressure while maintaining composure (experience)
- Strong organizational skills and attention to detail (experience)
Responsibilities
- Lead associates through training, mentoring, task delegation, and performance feedback
- Execute merchandising strategies including product placement, seasonal displays, and promotions
- Manage inventory with audits, cycle counts, sales trend analysis, and replenishment recommendations
- Oversee store opening/closing, POS operations, cash handling, and policy compliance
- Ensure pet care standards including cleaning, feeding, health monitoring, and vet transport as needed
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with company match
- general: Paid Time Off for full-time associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Operations Supervisor - Careers at PetSmart @ PetSmart.
Related Books and Jobs