Why Join PetSmart

At PetSmart, Anything for Pets starts with our people. Join a team of 50,000 associates who create meaningful moments for pets and their families every day. We empower you with tools, resources, and growth opportunities while celebrating diversity and belonging. Make a real impact in Pickering, Ontario, helping pet parents and their furry, feathered, or finned companions thrive.

Role Overview

As a Full-Time Retail Sales Associate (Pet Associate) in our Pickering store, you'll deliver outstanding customer experiences, care for live pets, and keep our store running smoothly. This entry-level role offers flexibility, hands-on pet interaction, and a pathway to career advancement in pet retail.

Key Responsibilities

• Drive pet parent satisfaction through in-person, phone, register, and online interactions, including seamless online order pickups.
• Provide expert care for store-owned pets: feed, water, clean habitats (birds, reptiles, small animals, fish), and administer vet-directed medications.
• Maintain pristine store standards: face/fill products, stage merchandise, execute price changes, and ensure safety for associates, pets, and customers.
• Recommend products, services, and live pets; promote events like adoptions and Treats enrollment.
• Respond swiftly to pet health issues, transport to vets if needed, and support all store areas including services.

Experience & Skills

No prior experience required—pet passion is key! We seek strong communicators who stay composed under pressure, lift 50+ lbs (team lift 100+ lbs), and thrive in a fast-paced environment with live animals, moderate noise, and occasional wet conditions. Must be available evenings, weekends, holidays. Physical demands include standing, walking, climbing, stooping, and reaching.

Benefits

Enjoy paid weekly wages, health & wellness coverage, RRSP matching, PTO, associate discounts, tuition assistance, and robust career pathing. Plus, the warm fuzzies of making pet parents smile daily!