Why Join PetSmart

PetSmart does Anything for Pets – and it starts with our people. As a Retail Store Manager in Dearborn, Michigan, you'll lead a passionate team dedicated to creating meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive culture focused on your success.

Role Overview

The Retail Store Manager (Store Leader) provides comprehensive leadership over store safety, pet parent experiences, operations, financial performance, and HR functions. You'll champion PetSmart's culture, strategies, and values while delivering exceptional service and efficient daily execution.

Key Responsibilities

• People Leadership: Handle recruiting, hiring, coaching, scheduling, performance reviews, and fostering an open-door culture with associate engagement tools.
• Store Experience: Lead pet parent interactions, ensure pet safety, conduct compliance walks, manage inventory, and review security footage for coaching.
• Business Management: Execute corporate strategies for profitability, analyze performance metrics, root cause issues, and collaborate on events like adoption partnerships.

Experience & Skills

Ideal candidates bring retail management experience, strong leadership in team building and development, customer service expertise, financial acumen, and passion for pet care. Key skills include effective delegation, conflict resolution, process improvement, and adaptability in a fast-paced environment.

Benefits

Join a team that values you with paid bi-weekly wages, comprehensive health & wellness benefits, 401k with company match, flexible scheduling, paid time off, tuition assistance, associate discounts, and robust career pathing for long-term growth.