Retail Store Manager - Careers at PetSmart
PetSmart
Retail Store Manager - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Store Manager in Hamilton, Ontario, you'll lead a passionate team creating meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive culture focused on your success and work-life balance.
Role Overview
The Retail Store Manager provides leadership oversight for safety, pet parent experiences, operations, financial results, and HR functions. You'll drive company culture, achieve targets, champion service excellence, and execute daily business while upholding our vision, mission, and values.
Key Responsibilities
- People Leadership: Recruit, hire, coach, schedule, develop associates, conduct reviews, and build an open-door culture using Voice of Associate feedback.
- Store Experience: Ensure safe, healthy environments for pets and people; deliver exceptional service; manage escalations; conduct Core and Services Walks.
- Operations & Finance: Maintain inventory, review cameras for safety, communicate objectives, partner on events, and improve processes for efficiency.
Experience & Skills
Seeking leaders with 3+ years in retail management, expertise in team building, customer service, operations, and financial accountability. Passion for pets, strong decision-making, and ability to empower teams in a fast-paced environment required. Experience with HR functions, compliance, and pet care is ideal.
Benefits
Enjoy paid weekly wages, health & wellness benefits, RRSP matching, PTO, associate discounts, tuition assistance, and clear career paths. Take care of your two-legged and four-legged family members while growing professionally.
Locations
- Hamilton, Ontario, Canada
Salary
65,000 - 85,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership & Team Managementintermediate
- Customer Service Excellenceintermediate
- Inventory & Operations Managementintermediate
- Recruiting & Talent Developmentintermediate
- Financial Performance Analysisintermediate
- Safety & Compliance Oversightintermediate
Required Qualifications
- 3+ years retail management experience (experience)
- Proven track record in team leadership (experience)
- Strong communication & coaching skills (experience)
- Knowledge of pet care & retail operations (experience)
- Ability to drive sales & financial results (experience)
- Experience with scheduling & HR functions (experience)
Responsibilities
- Oversee recruiting, hiring, coaching, and performance management
- Drive exceptional pet parent experiences and resolve escalations
- Ensure store safety, compliance, and inventory accuracy
- Lead operational execution and financial performance
- Foster associate engagement through recognition and development
- Conduct store walks, camera reviews, and process improvements
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Store Manager - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Store Manager - Careers at PetSmart
PetSmart
Retail Store Manager - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart does Anything for Pets – and it starts with our people. As a Retail Store Manager in Hamilton, Ontario, you'll lead a passionate team creating meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive culture focused on your success and work-life balance.
Role Overview
The Retail Store Manager provides leadership oversight for safety, pet parent experiences, operations, financial results, and HR functions. You'll drive company culture, achieve targets, champion service excellence, and execute daily business while upholding our vision, mission, and values.
Key Responsibilities
- People Leadership: Recruit, hire, coach, schedule, develop associates, conduct reviews, and build an open-door culture using Voice of Associate feedback.
- Store Experience: Ensure safe, healthy environments for pets and people; deliver exceptional service; manage escalations; conduct Core and Services Walks.
- Operations & Finance: Maintain inventory, review cameras for safety, communicate objectives, partner on events, and improve processes for efficiency.
Experience & Skills
Seeking leaders with 3+ years in retail management, expertise in team building, customer service, operations, and financial accountability. Passion for pets, strong decision-making, and ability to empower teams in a fast-paced environment required. Experience with HR functions, compliance, and pet care is ideal.
Benefits
Enjoy paid weekly wages, health & wellness benefits, RRSP matching, PTO, associate discounts, tuition assistance, and clear career paths. Take care of your two-legged and four-legged family members while growing professionally.
Locations
- Hamilton, Ontario, Canada
Salary
65,000 - 85,000 CAD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership & Team Managementintermediate
- Customer Service Excellenceintermediate
- Inventory & Operations Managementintermediate
- Recruiting & Talent Developmentintermediate
- Financial Performance Analysisintermediate
- Safety & Compliance Oversightintermediate
Required Qualifications
- 3+ years retail management experience (experience)
- Proven track record in team leadership (experience)
- Strong communication & coaching skills (experience)
- Knowledge of pet care & retail operations (experience)
- Ability to drive sales & financial results (experience)
- Experience with scheduling & HR functions (experience)
Responsibilities
- Oversee recruiting, hiring, coaching, and performance management
- Drive exceptional pet parent experiences and resolve escalations
- Ensure store safety, compliance, and inventory accuracy
- Lead operational execution and financial performance
- Foster associate engagement through recognition and development
- Conduct store walks, camera reviews, and process improvements
Benefits
- general: Paid Weekly
- general: Health & Wellness Benefits
- general: Group RRSP with Company Match
- general: Paid Time Off for Full-Time Associates
- general: Associate Discounts
- general: Tuition Assistance
- general: Career Pathing & Development Opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Store Manager - Careers at PetSmart @ PetSmart.
Related Books and Jobs