Retail Store Manager - Careers at PetSmart
PetSmart
Retail Store Manager - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart is where Anything for Pets begins with our people. As a Retail Store Manager in Horseheads, New York, you'll lead a passionate team dedicated to creating meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive culture focused on your success.
Role Overview
The Retail Store Manager (Store Leader) provides comprehensive leadership over store safety, pet parent experiences, operations, financial results, and HR functions. You'll champion PetSmart's culture, drive targeted outcomes, and ensure exceptional service while upholding our vision, mission, and values.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; create schedules, facilitate reviews, and foster an open-door culture using Voice of Associate feedback.
- Store Experience: Lead pet parent interactions, ensure pet safety, conduct Core and Services Walks, manage inventory, and review cameras for compliance and coaching.
- Business Management: Execute corporate strategies for profitability, analyze performance, communicate objectives, and partner on events like adoptions.
Experience & Skills
Ideal candidates bring 3+ years of retail management, strong leadership in high-volume environments, and passion for pets. Key skills include team motivation, operational efficiency, customer obsession, financial acumen, and adaptability to dynamic retail demands.
Benefits
Join a team that invests in you: bi-weekly pay, health & wellness coverage, 401k match, flexible schedules, PTO, tuition assistance, associate discounts, and clear career paths with development programs.
Locations
- Horseheads, New York, United States
Salary
55,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team managementintermediate
- Recruiting and talent developmentintermediate
- Customer service excellenceintermediate
- Inventory and operational managementintermediate
- Financial analysis and P&L accountabilityintermediate
- Conflict resolution and coachingintermediate
Required Qualifications
- 3+ years retail management experience (experience)
- Proven track record in team leadership and hiring (experience)
- Strong understanding of retail operations and safety protocols (experience)
- Ability to drive sales and profitability (experience)
- Excellent communication and interpersonal skills (experience)
- Pet care knowledge preferred (experience)
Responsibilities
- Oversee all store operations including safety, pet parent experience, and financial performance
- Lead recruiting, hiring, coaching, and associate development
- Ensure exceptional customer service and resolve escalated concerns
- Manage inventory, scheduling, and compliance with policies
- Conduct store walks, camera reviews, and safety audits
- Drive business goals through strategic execution and team empowerment
Benefits
- general: Paid bi-weekly
- general: Comprehensive health & wellness benefits
- general: 401k with company match
- general: Flexible scheduling including days, nights, weekends
- general: Paid time off and tuition assistance
- general: Associate discounts and career development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Store Manager - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Retail Store Manager - Careers at PetSmart
PetSmart
Retail Store Manager - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart is where Anything for Pets begins with our people. As a Retail Store Manager in Horseheads, New York, you'll lead a passionate team dedicated to creating meaningful experiences for pets and their families. We empower you with tools, resources, and growth opportunities in a supportive culture focused on your success.
Role Overview
The Retail Store Manager (Store Leader) provides comprehensive leadership over store safety, pet parent experiences, operations, financial results, and HR functions. You'll champion PetSmart's culture, drive targeted outcomes, and ensure exceptional service while upholding our vision, mission, and values.
Key Responsibilities
- People Leadership: Recruit, hire, coach, and develop associates; create schedules, facilitate reviews, and foster an open-door culture using Voice of Associate feedback.
- Store Experience: Lead pet parent interactions, ensure pet safety, conduct Core and Services Walks, manage inventory, and review cameras for compliance and coaching.
- Business Management: Execute corporate strategies for profitability, analyze performance, communicate objectives, and partner on events like adoptions.
Experience & Skills
Ideal candidates bring 3+ years of retail management, strong leadership in high-volume environments, and passion for pets. Key skills include team motivation, operational efficiency, customer obsession, financial acumen, and adaptability to dynamic retail demands.
Benefits
Join a team that invests in you: bi-weekly pay, health & wellness coverage, 401k match, flexible schedules, PTO, tuition assistance, associate discounts, and clear career paths with development programs.
Locations
- Horseheads, New York, United States
Salary
55,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Leadership and team managementintermediate
- Recruiting and talent developmentintermediate
- Customer service excellenceintermediate
- Inventory and operational managementintermediate
- Financial analysis and P&L accountabilityintermediate
- Conflict resolution and coachingintermediate
Required Qualifications
- 3+ years retail management experience (experience)
- Proven track record in team leadership and hiring (experience)
- Strong understanding of retail operations and safety protocols (experience)
- Ability to drive sales and profitability (experience)
- Excellent communication and interpersonal skills (experience)
- Pet care knowledge preferred (experience)
Responsibilities
- Oversee all store operations including safety, pet parent experience, and financial performance
- Lead recruiting, hiring, coaching, and associate development
- Ensure exceptional customer service and resolve escalated concerns
- Manage inventory, scheduling, and compliance with policies
- Conduct store walks, camera reviews, and safety audits
- Drive business goals through strategic execution and team empowerment
Benefits
- general: Paid bi-weekly
- general: Comprehensive health & wellness benefits
- general: 401k with company match
- general: Flexible scheduling including days, nights, weekends
- general: Paid time off and tuition assistance
- general: Associate discounts and career development opportunities
Tags & Categories
Answer 10 quick questions to check your fit for Retail Store Manager - Careers at PetSmart @ PetSmart.
Related Books and Jobs