Site Reliability Engineer Manager - eCommerce and MarTech - Careers at PetSmart
PetSmart
Site Reliability Engineer Manager - eCommerce and MarTech - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart is at an exciting inflection point in our digital transformation, accelerating innovation with sustainable AI adoption to delight pet parents. Join our collaborative Phoenix Home Office team, where technology drives best-in-class experiences for pets and owners across eCommerce, mobile apps, and stores. With a hybrid model (4 days in-office, 1 flex remote), we foster teamwork, growth, and a pet-friendly culture.
Role Overview
As Site Reliability Engineer Manager for eCommerce and MarTech, you'll mature our operations by applying software engineering to IT ops. Bridge development and operations to ensure high availability for PetSmart.com, iOS/Android apps, and marketing tech. Lead incident response, automation, observability, and SLOs while balancing reliability with innovation in a fast-paced environment. No visa sponsorship; based in Phoenix, AZ.
Key Responsibilities
- Build and mentor a high-performing team of engineers and analysts, fostering success through guidance.
- Drive major incident management, blameless post-mortems, and automation initiatives.
- Design monitoring, integrate CI/CD, and optimize developer tooling for scalability.
- Serve as reliability lead for eCommerce/MarTech, collaborating with customer service.
- Manage vendors, enforce SLAs, and strategize in-house transitions.
Experience & Skills
Require 10+ years in SRE/DevOps, hands-on leadership in high-availability systems, expertise in observability tools, automation, and cloud infrastructure. Strong problem-solving, cross-functional collaboration, and vendor management skills essential. Experience with eCommerce platforms, mobile apps, and MarTech a plus.
Benefits
Enjoy competitive pay, hybrid flexibility, full health coverage, 401(k) match, pet perks, generous PTO, and tuition reimbursement. Thrive in a supportive environment fueling PetSmart's digital success.
Locations
- Phoenix, Arizona, United States
Salary
170,000 - 220,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Site Reliability Engineering (SRE)intermediate
- Automation and CI/CD Pipelinesintermediate
- Incident Management and RCAintermediate
- System Observability and Monitoringintermediate
- Team Leadership and Developmentintermediate
- Vendor Management and SLA Enforcementintermediate
- Cloud Infrastructure and Scalabilityintermediate
- Software Engineering Principlesintermediate
Required Qualifications
- 10+ years in Site Reliability Engineering or DevOps (experience)
- Proven experience leading high-performing SRE teams (experience)
- Hands-on expertise in eCommerce and MarTech platforms (experience)
- Strong background in incident response, capacity planning, and SLO/SLI/SLA management (experience)
- Experience managing vendor partners and service transitions (experience)
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- Ability to thrive in fast-paced, hybrid work environment (experience)
Responsibilities
- Build, develop, and retain a high-performing SRE team providing technical guidance
- Drive incident management, blameless RCAs, and performance improvements
- Innovate automation across platforms, integrate monitoring, and enhance CI/CD pipelines
- Act as primary contact for eCommerce and MarTech system reliability
- Collaborate with customer service and cross-functional teams for seamless operations
- Manage vendor relationships, enforce SLAs, and plan in-house transitions
Benefits
- general: Hybrid work model with 4 days in-office and 1 flex remote day
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with company match
- general: Pet-friendly workplace and associate discounts
- general: Professional development and career growth opportunities
- general: Paid time off, parental leave, and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Site Reliability Engineer Manager - eCommerce and MarTech - Careers at PetSmart @ PetSmart.
Related Books and Jobs
Site Reliability Engineer Manager - eCommerce and MarTech - Careers at PetSmart
PetSmart
Site Reliability Engineer Manager - eCommerce and MarTech - Careers at PetSmart
Job Description
Why Join PetSmart
PetSmart is at an exciting inflection point in our digital transformation, accelerating innovation with sustainable AI adoption to delight pet parents. Join our collaborative Phoenix Home Office team, where technology drives best-in-class experiences for pets and owners across eCommerce, mobile apps, and stores. With a hybrid model (4 days in-office, 1 flex remote), we foster teamwork, growth, and a pet-friendly culture.
Role Overview
As Site Reliability Engineer Manager for eCommerce and MarTech, you'll mature our operations by applying software engineering to IT ops. Bridge development and operations to ensure high availability for PetSmart.com, iOS/Android apps, and marketing tech. Lead incident response, automation, observability, and SLOs while balancing reliability with innovation in a fast-paced environment. No visa sponsorship; based in Phoenix, AZ.
Key Responsibilities
- Build and mentor a high-performing team of engineers and analysts, fostering success through guidance.
- Drive major incident management, blameless post-mortems, and automation initiatives.
- Design monitoring, integrate CI/CD, and optimize developer tooling for scalability.
- Serve as reliability lead for eCommerce/MarTech, collaborating with customer service.
- Manage vendors, enforce SLAs, and strategize in-house transitions.
Experience & Skills
Require 10+ years in SRE/DevOps, hands-on leadership in high-availability systems, expertise in observability tools, automation, and cloud infrastructure. Strong problem-solving, cross-functional collaboration, and vendor management skills essential. Experience with eCommerce platforms, mobile apps, and MarTech a plus.
Benefits
Enjoy competitive pay, hybrid flexibility, full health coverage, 401(k) match, pet perks, generous PTO, and tuition reimbursement. Thrive in a supportive environment fueling PetSmart's digital success.
Locations
- Phoenix, Arizona, United States
Salary
170,000 - 220,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Site Reliability Engineering (SRE)intermediate
- Automation and CI/CD Pipelinesintermediate
- Incident Management and RCAintermediate
- System Observability and Monitoringintermediate
- Team Leadership and Developmentintermediate
- Vendor Management and SLA Enforcementintermediate
- Cloud Infrastructure and Scalabilityintermediate
- Software Engineering Principlesintermediate
Required Qualifications
- 10+ years in Site Reliability Engineering or DevOps (experience)
- Proven experience leading high-performing SRE teams (experience)
- Hands-on expertise in eCommerce and MarTech platforms (experience)
- Strong background in incident response, capacity planning, and SLO/SLI/SLA management (experience)
- Experience managing vendor partners and service transitions (experience)
- Bachelor's degree in Computer Science, Engineering, or related field (experience)
- Ability to thrive in fast-paced, hybrid work environment (experience)
Responsibilities
- Build, develop, and retain a high-performing SRE team providing technical guidance
- Drive incident management, blameless RCAs, and performance improvements
- Innovate automation across platforms, integrate monitoring, and enhance CI/CD pipelines
- Act as primary contact for eCommerce and MarTech system reliability
- Collaborate with customer service and cross-functional teams for seamless operations
- Manage vendor relationships, enforce SLAs, and plan in-house transitions
Benefits
- general: Hybrid work model with 4 days in-office and 1 flex remote day
- general: Comprehensive health, dental, and vision insurance
- general: 401(k) with company match
- general: Pet-friendly workplace and associate discounts
- general: Professional development and career growth opportunities
- general: Paid time off, parental leave, and wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Site Reliability Engineer Manager - eCommerce and MarTech - Careers at PetSmart @ PetSmart.
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