ROLE SUMMARY

The Customer Facing Commercial (CFC) Operations Manager plays a pivotal role in managing wholesaler relationships, supporting business operations, and ensuring effective customer engagement for assigned TA and/or products. This role is responsible for driving operational efficiency, aligning resource allocation with strategic plans, and maintaining compliance with company policies and regulations.

ROLE RESPONSIBILITIES

Management of Wholesaler Agreement

• Aligning with operating plan process, provide guidance and prioritize resource allocation to achieve given budget & operating plan expectations 
• Collaborate closely with wholesalers to align on demand forecasts, ensuring efficient supply planning from our side without influencing their internal forecasting processes

Business Operations

• Provide strategic input into business operations planning and actively shape the development and execution of business plans for relevant TAs/brands/products
• Deliver targeted administrative and operational support to CFC, with a focus on optimizing budget utilization, streamlining resource deployment, and enhancing operational efficiency to enable agile decision-making and business impact

Timely update and feedback to CFC Lead any problems relating to assigned work/ update market information to the management.

Ensure all activities are in line with company strategy and in compliance with company policies and regulations.

EDUCATION:

Bachelor’s degree or University degree in any discipline

EXPERIENCE:

Minimum 5 years of experience in Pharmaceutical Company / MNC

SPECIFIC KNOWLEDGE & SKILLS:

Corporate policy and related local regulations; Proficiency in English (Written and Spoken), Interpersonal and Presentation skills; Time management skills, attention to detail, ability to manage files and records keeping, demonstrated ability to perform tasks under own initiative. Pharmaceutical or related field management experience; Good problem solving and analytical skills; Strong leadership; Good communication skills

BUSINESS UNDERSTANDING:

Understand pharmaceutical industry’s business standards and processes

Work Location Assignment: Hybrid

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Sales Operations & Admin