Job Title

Account Manager - Cardiac Ultrasound - NSW

Job Description

Your Team

Reporting to the National Sales Manager, you will be working as part of a highly experienced team of Account Managers, all with a shared goal of delivering top quality service to customers. More broadly, you will be part of the Philips Healthcare team and have daily interactions with stakeholders from across the business such as Clinical Applications Specialists, Engineers and Product Managers.

Sales Territory

NSW

Manage Your Business and Support the Execution of Sales Plan(s) and Account Strategies

• Build a business plan/strategies to achieve sales and order intake targets,
• Understand customer needs and build long-term relationships with key influencers.
• Create a relationship map of all key decision-makers and plan to win their support using the Customer Focused Selling (CFS) methodology
• Identify and drive your top opportunities for each quarter.
• Build and manage your funnel in SFDC and provide DM regular updates on Opportunity Plans and business development activities and progress.
• Accurately forecast your funnel using metrics to achieve goals.

• Execute account and deal strategies including identifying and assigning specific tasks in Salesforce.com.

Drive Sales Execution

• Own clinical-level relationships with accounts.
• Work with the Clinical Applications Specialist to ensure customers’ needs are meet.
• Author a complete and compliant customer quote for the recommended solution by engaging FSE, Project Manager, and any other member of the broad support team as required.
• Drive and own strategy for demonstrations, clinical trials, site visits and national clinical showcase sites.
• Prevent customer re-work and change orders by ensuring orders and documentation are complete and accurate.
• Collaboration with channel partners where required

Own How the Customer Experiences Philips

• Facilitate the resolution of customer issues by following the escalation process.
• Drive customer satisfaction through delivery, installation and post-installation support.
• Ensure customer expectations are being met by managing the customer feedback loop at all stages of the sales process.
• Ensure timely handover of the signed customer acceptance document and support collecting Accounts Receivable (AR).

Work as a team

• Build a strong internal network to support the delivery of value to our customers.
• Maximize the customer experience by presenting a coordinated and efficient One Philips approach to the customer.
• Collaborate with teams to validate and execute business plans.
• Develop internal relationships to drive resolution of customer issues.
• Utilize SFDC, Chatter and other tools to share knowledge and develop conversations across Philips.
• Share best practices with internal colleagues.

Own Your Performance and Development

• Take responsibility for your own personal and professional development, including all required training.
• Participate as an active member of the Sales team, sharing your experience and knowledge with others.
• Utilize and comply with standard processes and guidelines.
• Develop a strong knowledge of markets, competitors and industry trends for products and solutions.
• Demonstrate the Philips behaviours in all interactions.

About You:

• Bachelor's Degree or equivalent.
• 5+ year of Medical Device or Capital sales experience, with experience in selling at all levels within the hospital system
• Proven experience, whether clinical or sales, within the Cardiology space
• Exceptional understanding of the sales processes with the ability to protect and grow market share
• Strong team player, with the ability work cohesively across the entire organization to leverage the best support for your customers.
• Experience in analyzing and manipulating complex data and building territory plans.
• Exceptional interpersonal and cross-functional stakeholder experience with the ability to influence at all levels within business.
• The ability to work under pressure, dealing with conflicting priorities.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.