Job Title

Assistant Key Account Manager - PH

Job Description

Job Profile Summary

The Assistant Key Account Manager is responsible for developing and maintaining strong relationships with key customers, understanding their needs and offering tailored solutions for satisfaction and loyalty. The role collaborates with marketing, services, and supply chain teams to create optimal offers that align with customer and company objectives. The role works under general supervision and executes annual customer account plans, setting targets for business growth. The role conducts market analysis to inform sales strategies and monitors sales actions for continuous improvement in customer interactions and service delivery. The role executes customer-tailored sales actions with internal teams to meet business objectives and implements targeted action programs for key accounts to enhance company performance and achieve sales targets.

Job Responsibilities

• Develops and maintains strong relationships with key customers by thoroughly understanding their unique needs and offering tailored solutions that enhance customer satisfaction and long-term loyalty.
• Collaborates closely with marketing, services, and supply chain teams to create optimal offers for key accounts, ensuring all aspects of the proposal align with customer requirements and company objectives.
• Develops professional expertise and apply comprehensive knowledge of company products and services to effectively address medium complexity challenges and opportunities.
• Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
• Creates and executes comprehensive annual customer account plans with support from commercial management, setting clear targets and strategic actions to drive sustained business growth.
• Conducts regular and in-depth market analysis to understand competitive dynamics, updates sales data in the Customer Relationship Management System in line with Company policies and KPI's, identifies emerging market trends, and provides actionable insights that inform and improve sales strategies.
• Monitors and reports on the quality and effectiveness of sales actions, ensuring continuous improvement in customer interactions and service delivery to achieve optimal results.
• Presents and thoroughly explains the product portfolio to customers, supporting promotional activities and ensuring a comprehensive understanding of product benefits and features.
• Executes customer-tailored sales actions, working with internal teams to maximize the commercial potential of the assigned accounts and meet business objectives.
• Implements targeted action programs for key accounts, working collaboratively to enhance the performance of the company and achieve defined sales targets.
• Ensures full compliance with Philips' business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company's reputation.

 Job Requirements:

• Bachelor’s degree with 5+ years of solid experience in key account management, experience in FMCG or health care products is a plus.
• Strong business management acumen, Delivering results and meeting customer expectations.
• Strong communication, interpersonal & analytical skills.
• Good command of both spoken and written English and Mandarin.
• Key Account Management related competencies: Competitive Landscape and Market Intelligence, Customer Relationship Management, Market/Industry/Product Knowledge, Sales Forecasting.