Assistant Service Manager
Philips
Assistant Service Manager
Job Description
Job Title
Assistant Service ManagerJob Description
Job Responsibilities:
•Supervise a team of Customer Service Agents, ensuring KPIs and service levels are consistently met.
•Handle and resolve escalated customer cases requiring managerial oversight.
•Conduct performance reviews, provide coaching, and support employee development.
•Monitor daily workflows and allocate resources effectively to meet service demands.
•Support and implement continuous improvement initiatives to enhance customer satisfaction.
•Collaborate cross-functionally with logistics, operations, and sales teams to address complex issues.
•Track team performance metrics and prepare reports for senior management review.
Minimum required Education:
Bachelor's Degree in Business Administration or equivalent, or Vocational Education
Minimum required Experience:
Minimum 1 year of experience with Bachelor's OR minimum 4 years of experience with Vocational Education in Customer Service, Customer Success, Customer Support, preferably in the Healthcare Industry or equivalent.
Locations
- Hong Kong, Hong Kong, Hong Kong
Salary
120,000 - 200,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team supervisionintermediate
- Performance managementintermediate
- Customer serviceintermediate
- KPI monitoringintermediate
- Resource allocationintermediate
Required Qualifications
- Bachelor's Degree in Business Administration or equivalent, or Vocational Education (experience)
- Minimum 1 year of experience with Bachelor's OR minimum 4 years with Vocational Education in Customer Service, preferably in Healthcare (experience)
Responsibilities
- Supervise team of Customer Service Agents
- Handle escalated customer cases
- Conduct performance reviews and coaching
- Monitor workflows and allocate resources
- Implement continuous improvement initiatives
- Collaborate cross-functionally
- Track performance metrics and prepare reports
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Service Manager @ Philips.
Assistant Service Manager
Philips
Assistant Service Manager
Job Description
Job Title
Assistant Service ManagerJob Description
Job Responsibilities:
•Supervise a team of Customer Service Agents, ensuring KPIs and service levels are consistently met.
•Handle and resolve escalated customer cases requiring managerial oversight.
•Conduct performance reviews, provide coaching, and support employee development.
•Monitor daily workflows and allocate resources effectively to meet service demands.
•Support and implement continuous improvement initiatives to enhance customer satisfaction.
•Collaborate cross-functionally with logistics, operations, and sales teams to address complex issues.
•Track team performance metrics and prepare reports for senior management review.
Minimum required Education:
Bachelor's Degree in Business Administration or equivalent, or Vocational Education
Minimum required Experience:
Minimum 1 year of experience with Bachelor's OR minimum 4 years of experience with Vocational Education in Customer Service, Customer Success, Customer Support, preferably in the Healthcare Industry or equivalent.
Locations
- Hong Kong, Hong Kong, Hong Kong
Salary
120,000 - 200,000 EUR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team supervisionintermediate
- Performance managementintermediate
- Customer serviceintermediate
- KPI monitoringintermediate
- Resource allocationintermediate
Required Qualifications
- Bachelor's Degree in Business Administration or equivalent, or Vocational Education (experience)
- Minimum 1 year of experience with Bachelor's OR minimum 4 years with Vocational Education in Customer Service, preferably in Healthcare (experience)
Responsibilities
- Supervise team of Customer Service Agents
- Handle escalated customer cases
- Conduct performance reviews and coaching
- Monitor workflows and allocate resources
- Implement continuous improvement initiatives
- Collaborate cross-functionally
- Track performance metrics and prepare reports
Tags & Categories
Answer 10 quick questions to check your fit for Assistant Service Manager @ Philips.