Job Title

Job Description

As a Collections Specialist you will join Philips’ Credit and Collection team. On daily basis you will have a chance to manage & organize the collections and dispute management activities according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (minimal overdue and disputes).  This function should be performed in close cooperation with the businesses to minimize the outstanding receivables.

Your role:

• Daily collection activities.
• Semi Annual customer confirmation balance for both Government and Private segments.
• Organizing, supporting and developing accounts receivable processes,
• Establishes, implements, and maintains an effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue
• Executing the collection process for defined customers (e.g. strategic customers)
• Organizing, supporting and developing cash & collection processes,
• Follow up on relevant queries and solving escalations in close cooperation with sectors.
• Maintaining strong and stable relationships with customers and different stakeholders.
• Daily retrieval of bank activity (ACH, wire) and SAP receipt activity and post payments to customer accounts.
• Monitoring Bank Guarantees, reviewing Letter of Credits terms and conditions in accordance with deal requirements.
• Daily and monthly reconciliations against monthly bank statements – identifying and resolving reconciliation items on customer accounts.
• Process offsets to clear matched debts and credits on customer accounts
• Support and contribute to accounts receivable accounting lean process improvements.
• Identify trends in payment delays and recommend corrective actions

You're the right fit if:

• 3 years of experience in Collections, AR department
• Work experience in SAP system
• Analytical skills – very good Excel skills
• Strong communication and customer service skills
• Fluent English–both written and spoken (Preferable)
• Arabic language skills (nice to have)
• Strong problem-solving and negotiation skills

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Indicate if this role is an office role in Istanbul.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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