Resume and JobRESUME AND JOB
Pilot Company logo

Lead Guest Services Team Member

Pilot Company

Lead Guest Services Team Member

full-timePosted: Jan 23, 2026

Job Description

Description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned

 

Pay Rates Starting between: $11.95 - $16.95 / hour

Additional Information

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Locations

  • 2400 Alliance Gateway Fwy., Fort Worth, Texas, United States

Salary

26,099 - 38,782 USD / yearly

Estimated Salary Rangemedium confidence

26,099 - 38,782 USD / yearly

Source: disclosed text

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Suggested selling methodsintermediate
  • Handling guest complaintsintermediate
  • Team leadershipintermediate
  • End-of-shift reportsintermediate
  • Compliance with guidelinesintermediate

Responsibilities

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned

Benefits

  • general: Fuel Discount
  • general: Nation-wide Medical Plan/Dental/Vision
  • general: 401(k)
  • general: Flexible Spending Accounts
  • general: Adoption Assistance
  • general: Tuition Reimbursement
  • general: Flexible Schedule
  • general: Weekly Pay

Target Your Resume for "Lead Guest Services Team Member" , Pilot Company

Get personalized recommendations to optimize your resume specifically for Lead Guest Services Team Member. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Lead Guest Services Team Member" , Pilot Company

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Travel CenterHospitalityFuelTravel CenterHospitalityFuel

Answer 10 quick questions to check your fit for Lead Guest Services Team Member @ Pilot Company.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.

Pilot Company logo

Lead Guest Services Team Member

Pilot Company

Lead Guest Services Team Member

full-timePosted: Jan 23, 2026

Job Description

Description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned

 

Pay Rates Starting between: $11.95 - $16.95 / hour

Additional Information

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Locations

  • 2400 Alliance Gateway Fwy., Fort Worth, Texas, United States

Salary

26,099 - 38,782 USD / yearly

Estimated Salary Rangemedium confidence

26,099 - 38,782 USD / yearly

Source: disclosed text

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Suggested selling methodsintermediate
  • Handling guest complaintsintermediate
  • Team leadershipintermediate
  • End-of-shift reportsintermediate
  • Compliance with guidelinesintermediate

Responsibilities

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned

Benefits

  • general: Fuel Discount
  • general: Nation-wide Medical Plan/Dental/Vision
  • general: 401(k)
  • general: Flexible Spending Accounts
  • general: Adoption Assistance
  • general: Tuition Reimbursement
  • general: Flexible Schedule
  • general: Weekly Pay

Target Your Resume for "Lead Guest Services Team Member" , Pilot Company

Get personalized recommendations to optimize your resume specifically for Lead Guest Services Team Member. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Lead Guest Services Team Member" , Pilot Company

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Travel CenterHospitalityFuelTravel CenterHospitalityFuel

Answer 10 quick questions to check your fit for Lead Guest Services Team Member @ Pilot Company.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.