Safety Specialist II
Safety Specialist II
Job Description
Responsibilities
- Independently develop, monitor, interpret, and understand policies and procedures, while ensuring they match organizational strategies and objectives focused around our Hateful Activities (Hate Speech) and Graphic Violence policies
- Accountable for content moderation processes within our Critical Harms pod, utilizing a strong understanding of relevant policies and procedures to ensure prevention of harmful content on Pinterest
- Uses policy proficiency to perform content moderation, make enforcement decisions, take enforcement actions, and influence scaled content moderation efforts
- Responsible for the oversight and execution of BPO KPIs such as quality scores and turnaround times for Critical Harms workflows, providing insights and clarifications to mitigate quality gaps with both vendor and internal teams
- Identify gaps and trends in content workflows to make recommendations for risk mitigation
- Collaborate cross-functionally to improve processes and support projects and act as a point of contact for cross-functional partners
- Resolve escalations and focus on remediations to operational processes, procedures, and policy gaps
Qualifications
- College degree in a relevant field such as business, economics, law, public policy or equivalent experience
- 5+ years experience in the tech industry working in the enforcement / Spam space
- Demonstrated strong experience in an operational and/or support role
- Experience working with outsourcing teams / scaled support
Locations
- San Francisco, CA, US; Remote, US (Remote)
Salary
81,921 - 168,660 USD / yearly
Estimated Salary Rangemedium confidence
75,000 - 110,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer-focused with inquisitiveness, putting Pinners and Partners firstintermediate
- Strong critical thinking skills and the ability to evaluate issues objectivelyintermediate
- Demonstrated experience working on multiple projects simultaneously while remaining focused and productiveintermediate
- Strong communicator that can confidently present learnings and influence stakeholders using data-driven solutionsintermediate
- Embrace ambiguity, change, and a growth mindsetintermediate
Required Qualifications
- College degree in a relevant field such as business, economics, law, public policy or equivalent experience (experience)
- 5+ years experience in the tech industry working in the enforcement / Spam space (experience)
- Demonstrated strong experience in an operational and/or support role (experience)
- Experience working with outsourcing teams / scaled support (experience)
Responsibilities
- Independently develop, monitor, interpret, and understand policies and procedures, while ensuring they match organizational strategies and objectives focused around our Hateful Activities (Hate Speech) and Graphic Violence policies
- Accountable for content moderation processes within our Critical Harms pod, utilizing a strong understanding of relevant policies and procedures to ensure prevention of harmful content on Pinterest
- Uses policy proficiency to perform content moderation, make enforcement decisions, take enforcement actions, and influence scaled content moderation efforts
- Responsible for the oversight and execution of BPO KPIs such as quality scores and turnaround times for Critical Harms workflows, providing insights and clarifications to mitigate quality gaps with both vendor and internal teams
- Identify gaps and trends in content workflows to make recommendations for risk mitigation
- Collaborate cross-functionally to improve processes and support projects and act as a point of contact for cross-functional partners
- Resolve escalations and focus on remediations to operational processes, procedures, and policy gaps
Tags & Categories
Safety Specialist II
Safety Specialist II
Job Description
Responsibilities
- Independently develop, monitor, interpret, and understand policies and procedures, while ensuring they match organizational strategies and objectives focused around our Hateful Activities (Hate Speech) and Graphic Violence policies
- Accountable for content moderation processes within our Critical Harms pod, utilizing a strong understanding of relevant policies and procedures to ensure prevention of harmful content on Pinterest
- Uses policy proficiency to perform content moderation, make enforcement decisions, take enforcement actions, and influence scaled content moderation efforts
- Responsible for the oversight and execution of BPO KPIs such as quality scores and turnaround times for Critical Harms workflows, providing insights and clarifications to mitigate quality gaps with both vendor and internal teams
- Identify gaps and trends in content workflows to make recommendations for risk mitigation
- Collaborate cross-functionally to improve processes and support projects and act as a point of contact for cross-functional partners
- Resolve escalations and focus on remediations to operational processes, procedures, and policy gaps
Qualifications
- College degree in a relevant field such as business, economics, law, public policy or equivalent experience
- 5+ years experience in the tech industry working in the enforcement / Spam space
- Demonstrated strong experience in an operational and/or support role
- Experience working with outsourcing teams / scaled support
Locations
- San Francisco, CA, US; Remote, US (Remote)
Salary
81,921 - 168,660 USD / yearly
Estimated Salary Rangemedium confidence
75,000 - 110,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer-focused with inquisitiveness, putting Pinners and Partners firstintermediate
- Strong critical thinking skills and the ability to evaluate issues objectivelyintermediate
- Demonstrated experience working on multiple projects simultaneously while remaining focused and productiveintermediate
- Strong communicator that can confidently present learnings and influence stakeholders using data-driven solutionsintermediate
- Embrace ambiguity, change, and a growth mindsetintermediate
Required Qualifications
- College degree in a relevant field such as business, economics, law, public policy or equivalent experience (experience)
- 5+ years experience in the tech industry working in the enforcement / Spam space (experience)
- Demonstrated strong experience in an operational and/or support role (experience)
- Experience working with outsourcing teams / scaled support (experience)
Responsibilities
- Independently develop, monitor, interpret, and understand policies and procedures, while ensuring they match organizational strategies and objectives focused around our Hateful Activities (Hate Speech) and Graphic Violence policies
- Accountable for content moderation processes within our Critical Harms pod, utilizing a strong understanding of relevant policies and procedures to ensure prevention of harmful content on Pinterest
- Uses policy proficiency to perform content moderation, make enforcement decisions, take enforcement actions, and influence scaled content moderation efforts
- Responsible for the oversight and execution of BPO KPIs such as quality scores and turnaround times for Critical Harms workflows, providing insights and clarifications to mitigate quality gaps with both vendor and internal teams
- Identify gaps and trends in content workflows to make recommendations for risk mitigation
- Collaborate cross-functionally to improve processes and support projects and act as a point of contact for cross-functional partners
- Resolve escalations and focus on remediations to operational processes, procedures, and policy gaps
Tags & Categories