About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with a diverse portfolio that includes iconic brands like Pepsi, Lay's, Gatorade, and Quaker. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and is committed to sustainable growth, innovation, and delivering consumer delight. In India, PepsiCo has a strong presence with manufacturing facilities, distribution networks, and tech hubs driving digital transformation. The Tech Strategy & Enterprise Solutions (TS&ES) team plays a pivotal role in leveraging cutting-edge technology to support HR operations worldwide.

Role Overview

The Platforms & Solutions Associate Manager is a newly created position within PepsiCo's TS&ES organization in Hyderabad, Telangana. Reporting to the ICC AMS Manager-HR, this role focuses on operational support for the SuccessFactors ecosystem, ensuring seamless HR technology operations. You will handle configurations, security setups, incident troubleshooting, and change management in alignment with global governance processes. This is an ideal opportunity for a technical HR expert passionate about SAP SuccessFactors Employee Central (EC) to contribute to PepsiCo's global HR digital strategy.

Key Focus Areas

Your work will span configuration & security (RBP setup, workflows), access troubleshooting, change control board activities, impact analysis, incident management across systems like BOOMI, CPI, and Integration Center, plus operations support and ticket trend analysis. Collaborate with global teams to deliver effective solutions in a fast-paced environment.

Key Responsibilities

In this role, you will:

• Collaborate with the Global People Solutions team to manage and execute queues of incidents and service requests efficiently.
• Actively handle assigned global Change Control Board (CCB) configuration requests, including developing project plans and timelines.
• Focus on global Identity Management (IdM) and security queue requests, ensuring proper communication and escalations to management.
• Support and execute metrics and scorecards for Employee Central system configurations and security changes, providing status updates to stakeholders and senior leadership.
• Troubleshoot and resolve SuccessFactors incidents, including RBP issues, workflow configurations, mass loads, and integrations.
• Partner with team members to identify problems, conduct root-cause analysis, and escalate to leadership for strategic review.

Qualifications & Requirements

To succeed in this role, candidates should possess:

• A minimum bachelor's degree, preferably in IT, Computer Science, or Human Resources.
• 6-7 years of hands-on experience in SAP SuccessFactors Employee Central implementations and support.
• Detailed system configuration expertise in large-scale HCM ERP or cloud solutions, with SuccessFactors EC or SAP HCM preferred.
• Required SuccessFactors Employee Central certification.
• Proven experience in RBP setup, workflow configurations, and SuccessFactors incident analysis.
• Strong collaboration skills with business teams, high organization, follow-up abilities, and results-oriented mindset.
• Excellent verbal and written communication, problem-solving skills, initiative, creativity, attention to detail, and ability to thrive in fast-paced settings with multiple priorities.

Must-Have Technical Skills

Proficiency in SuccessFactors EC configurations, security management, incident troubleshooting, and integrations (BOOMI, CPI, Integration Center) is essential. Experience with ticket trend analysis and change control processes will set you apart.

Benefits & Perks

PepsiCo offers a rewarding compensation package tailored for top talent:

• Competitive annual salary estimated at INR 17.5L - 29.75L, based on Food & Beverage sector rates in India with a buffer for high performers.
• Performance-based incentives and bonuses.
• Comprehensive health insurance, including family coverage, wellness programs, and mental health support.
• Generous paid time off, flexible working hours, and hybrid work options in a state-of-the-art Hyderabad office.
• Learning and development opportunities, including SuccessFactors certifications and leadership training.
• Employee stock purchase plans, retirement benefits, and product discounts on PepsiCo brands.

Career Growth

At PepsiCo, career progression is driven by performance and potential. This Associate Manager role offers a clear path to senior management in HR Technology or broader TS&ES leadership. Gain exposure to global projects, cross-functional teams, and innovative HR solutions. PepsiCo's commitment to internal mobility means opportunities to relocate internationally or pivot into strategy, operations, or innovation roles. With mentorship from experienced leaders, you'll build a robust career in one of India's fastest-growing FMCG giants.

Why Join Us

Joining PepsiCo's Hyderabad tech hub means being at the heart of digital HR transformation for a global powerhouse. Work on impactful projects that support thousands of employees worldwide, in a collaborative culture that values innovation, diversity, and work-life balance. Hyderabad's vibrant ecosystem offers excellent quality of life, with proximity to tech talent and cultural hubs. Be part of PepsiCo's vision for sustainable growth and make a tangible difference in the food and beverage industry.

Role FAQs

What is the reporting structure?

This role reports to the ICC AMS Manager-HR, Global System Support, with guidance on escalations and priorities.

Is SuccessFactors certification mandatory?

Yes, SuccessFactors Employee Central certification is required.

What is the work environment like?

Fast-paced with global stakeholders; requires multitasking, proactivity, and strong analytical skills.

Are there relocation benefits?

PepsiCo provides support for eligible candidates, including onboarding assistance in Hyderabad.

How does this role contribute to PepsiCo's goals?

By ensuring reliable HR systems, you enable efficient talent management and support PepsiCo's Winning with pep+ sustainability agenda.