About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with an extensive portfolio that includes iconic brands like Pepsi, Lay's, Gatorade, Quaker, and Tropicana. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and generates annual revenues exceeding $90 billion. In India, PepsiCo has a strong presence with manufacturing facilities, innovation centers, and a commitment to sustainable growth. The company's Global Human Resources Operations (GHROps) team plays a pivotal role in driving people strategies through cutting-edge technology platforms.

Role Overview

The Platforms & Solutions Manager position within PepsiCo's Global Systems & Platforms Team in GHROps is a critical role based in Hyderabad, Telangana, India. Reporting to the GHROps Systems & Platforms HR Operations Support Sr Manager, this full-time position focuses on delivering operational support for HCM systems, particularly SAP SuccessFactors Employee Central (EC). You will handle incident resolution, configurations, security management, mass data loads, and testing across global processes. This role demands a highly analytical, detail-oriented professional with expertise in HRIT to ensure seamless system performance amid complex global operations, including reorganizations, acquisitions, and divestitures.

Key activities include partnering with PepsiCo IT, outsourced AMS teams like Alight and Accenture, and global stakeholders to manage queues on ServiceNow, execute change requests via the Change Control Board (CCB), and maintain documentation like SOPs and security workbooks. Ideal for HR tech experts passionate about innovation in people operations.

Key Responsibilities

Operations Support & Incident Management

Execute incident resolution for systems and integrations (BOOMI, CPI, Integration Center), perform employee data mass loads with validation, solve tickets, and document solutions. Maintain SOPs and resolve problem cases to minimize downtime.

Configuration & Security

Manage application configurations and security for reorganizations, break/fix, CCB, and special projects. Support performance management, learning, succession planning, and annual updates like salary plans and PDR forms. Design and execute security, including Role-Based Permissions (RBP) fixes.

Testing & Release Management

Conduct operations testing for BAU, CCB, CRs, and special projects. Provide SuccessFactors release testing support and input into global release processes.

Collaboration & Queue Management

Oversee day-to-day management of incidents and requests on myServices (ServiceNow). Collaborate with business partners, HR leads, PepsiCo IT, PMO, vendors like SAP, and AMS teams to deliver updates within budget and timelines.

Qualifications & Requirements

To succeed in this role, candidates need a minimum bachelor's degree, preferably in IT or Human Resources. Require 7-9 years of overall experience, with 5-7+ years in HCM system implementations, HRIT support, and global large-scale EC projects. SuccessFactors Employee Central certification is mandatory, along with detailed configuration experience in HCM ERP/Cloud solutions.

Must possess strong organizational skills, results-oriented mindset, excellent verbal/written communication, problem-solving abilities, initiative, creativity, and attention to detail. Experience in documentation development is essential. Proficiency in global HCM governance, integrations, and vendor management is highly valued.

Benefits & Perks

PepsiCo offers a premium compensation package for this role, estimated at ₹20.5L - ₹35.75L per annum (LPA), reflecting Food & Beverage sector rates in Hyderabad with a 5-10% buffer for top talent. Beyond salary, enjoy comprehensive health insurance, life coverage, and wellness programs. Flexible hybrid work options support work-life balance.

Additional perks include performance-based incentives, employee stock purchase plans, retirement savings with company match, and generous paid time off. Access world-class learning platforms, leadership development programs, and tuition reimbursement for certifications like SuccessFactors.

Career Growth

At PepsiCo, career progression is data-driven and global. This role offers exposure to GHROps innovation projects, cross-functional collaborations, and leadership opportunities in HR technology. High performers advance to senior management, global program leads, or strategic platforms roles. PepsiCo's commitment to internal mobility has seen 80% of leadership promotions from within.

Professional Development

Invest in your growth with tailored training, mentorship from HR Ops leaders, and participation in SAP/SuccessFactors communities. Build expertise in emerging HR tech like AI-driven analytics and advanced integrations.

Why Join Us

Join PepsiCo's Hyderabad team to impact millions through robust HCM platforms that power global talent management. Work in a collaborative, innovative environment with access to cutting-edge tools and diverse teams. PepsiCo's purpose-led culture emphasizes sustainability, inclusion, and pep+ strategy for positive change. In India's dynamic market, contribute to scaling operations while enjoying a premium employer brand synonymous with excellence.

Role FAQs

What is the experience level required?

7-9 years total, with 5-7+ in HCM/HRIT, including EC support projects.

Is SuccessFactors certification mandatory?

Yes, SuccessFactors Employee Central certification is required.

What tools will I use daily?

ServiceNow, SuccessFactors EC, BOOMI/CPI integrations, and security workbooks.

Is relocation assistance provided?

PepsiCo offers support for eligible internal and external candidates.

How does the hybrid model work?

Flexible arrangement combining office collaboration in Hyderabad with remote work.

This role is perfect for HRIT professionals seeking global impact at a Fortune 50 company. Apply now to elevate your career with PepsiCo!