About Symetra Financial

Symetra Financial is a leading national financial services company dedicated to helping individuals and businesses achieve their financial goals through reliable insurance and retirement solutions. With a strong focus on life insurance, retirement planning, and employee benefits, Symetra empowers more people to access financial freedom. Guided by principles of value, transparency, and sustainability, the company offers competitive products designed to stand the test of time. Symetra is committed to its communities, employees, and diversity, equity, and inclusion (DEI), creating an inclusive environment where every voice is valued. Headquartered in the Pacific Northwest, Symetra serves customers nationwide, providing workforce benefits that support employers in delivering comprehensive employee protection.

Role Overview

The Policy Administrative Representative role at Symetra Financial is a pivotal position within the workforce benefits division. This intermediate-level opportunity involves handling complex transactions for new business and in-force policies, specializing in one or two key functions. You'll support customer service, contract administration, and cross-functional teams including premium, commission, underwriting, claims, and field sales. With a salary range of $22.38 to $37.32 per hour plus annual bonus eligibility, this full-time role offers hybrid telecommuting flexibility, making it ideal for professionals seeking stability and growth in the insurance sector.

Why This Role Matters

In workforce benefits, accuracy and efficiency in policy administration directly impact employers and employees relying on Symetra's solutions for financial security. As a representative, you'll ensure seamless contract management, fostering trust and long-term partnerships.

Key Responsibilities

In this dynamic role, you'll take ownership of critical tasks to keep Symetra's workforce benefits operations running smoothly. Responsibilities include systems setup for new contracts, certificates, and administration agreements, as well as amendments for in-force policies. You'll analyze submitted documents and policy admin systems to identify any gaps in information, administering in-force contracts with precision.

Daily management of work assignments is key, ensuring clear communication, adherence to deadlines, and compliance with Service Level Agreements (SLAs). Maintain intermediate expertise in products, processes, and company rules covering pre-sale, policy issuance, renewals, revisions, and amendments. Provide essential service to underwriting, product partners, field sales staff, policyholders, brokers, and agents.

Special projects, unit meetings, acceptance testing, and workflow improvements are part of the role. As a subject matter expert in one or more areas, you'll train and develop other team members, contributing to team success and operational excellence.

Qualifications & Requirements

Symetra seeks candidates with considerable knowledge gained through job-related training and experience. Key qualifications include intermediate proficiency in insurance products, particularly workforce benefits, and familiarity with pre-sale, setup, issuance, renewals, and amendments. Proficiency in specified computer applications, office practices, and procedures is essential.

Successful candidates demonstrate initiative and independent judgment within established guidelines. Experience handling complex transactions, supporting cross-functional teams, and delivering customer service in a fast-paced environment is preferred. A commitment to accuracy, deadlines, and continuous learning aligns with Symetra's high standards.

Ideal Candidate Profile

You're a detail-oriented professional with 2-5 years in policy administration or similar roles in insurance/finance. Your ability to specialize in functions like contract amendments or systems setup, while assisting in training, positions you for impact.

Benefits & Perks

Symetra prioritizes employee well-being with tailored programs enhancing life at work and home. Enjoy flexible full-time or hybrid telecommuting, allowing balance. Plan for retirement with a 401(k) featuring immediate vesting and company matching up to 6%. Generous paid time away includes vacation, sick time, flex days, and 10 holidays.

Double your community impact through company-matched giving. Eligibility for an annual bonus program adds financial upside. Symetra's DEI focus creates a supportive, inclusive culture, as echoed by employees like Sr. Underwriter Charlotte G. and Medical Risk Manager Gina B., who praise the family-like atmosphere and growth opportunities.

Career Growth

Symetra invests in your professional development, offering training, special assignments, and paths to senior roles in policy administration, underwriting, or management. As a subject matter expert, you'll gain visibility and leadership experience. The company's emphasis on innovation in life insurance, retirement, and employee benefits ensures diverse advancement opportunities in a stable industry.

Development Opportunities

Participate in acceptance testing, process improvements, and team training to build expertise. Symetra's resources amplify talents, encouraging continuous growth in a collaborative environment.

Why Join Symetra

Joining Symetra means contributing to a mission-driven company creating financial confidence nationwide. Stand out in an organization where DEI is active, not just aspirational, and where employees feel valued in a cohesive family culture. With competitive compensation, hybrid flexibility, and robust benefits, Symetra offers more than a job—it's a career launching pad in insurance and financial services.

Symetra's workforce benefits expertise positions you at the forefront of employee protection solutions, blending purpose with professional fulfillment.

Role FAQs

What is the work arrangement?

Flexible full-time or hybrid telecommuting, depending on business needs.

What salary can I expect?

$22.38-$37.32 per hour, plus annual bonus eligibility. Estimated yearly: $60,000-$95,000 based on sector rates.

Do I need insurance experience?

Yes, intermediate knowledge of workforce benefits products and processes is required.

What benefits stand out?

401(k) with 6% match, PTO, holidays, hybrid work, and community matching.

How does Symetra support growth?

Through training, projects, SME roles, and a culture of inclusion and innovation.