Role Overview

Join Datadog as a Premier Support Engineer 2 in New York, New York, and become the technical backbone for our elite Premier Customers. Datadog is the leading cloud monitoring and security platform powering digital transformation for thousands of engineering teams worldwide. As a PSE, you'll dive deep into our observability platform, helping customers maximize value from Datadog APM, infrastructure monitoring, log management, and 600+ integrations.

Our Technical Solutions team drives Datadog's global growth by educating prospects and ensuring customer success. You'll work in a fast-paced, hybrid environment (3-5 days in our New York office) collaborating with engineers who build for engineers. This role offers immediate impact—your technical expertise will directly influence customer retention and product evolution.

Datadog values office culture for collaboration and creativity while supporting work-life harmony through our hybrid model. If you're passionate about cloud observability, DevOps, and delivering exceptional SaaS support, this Premier Support Engineer position is your chance to grow with a profitable NASDAQ leader (DDOG).

Key Responsibilities at Datadog

• Handle high-priority client requests through phone, chat, and tickets on our fast-paced Premier Support team while continuously educating customers on advanced Datadog features.
• Build strategic relationships with Premier Customers, gaining intimate knowledge of their unique cloud environments, stacks, and monitoring challenges.
• Reproduce complex technical issues across Datadog's 600+ integrations including AWS, Kubernetes, Docker, and custom applications.
• Author comprehensive documentation and knowledge base articles covering infrastructure monitoring, APM, logs, and security use cases.
• Drive meaningful product conversations by identifying customer pain points and unmet needs during support interactions.
• Lead routine health check meetings, proactively identifying optimization opportunities in customer Datadog deployments.
• Deliver technical demos, presentations, and participate in cadence calls to showcase platform value.
• Collaborate on conferences, side projects, and contribute to Datadog's technical community.
• Maintain 3-5 days per week in our vibrant New York office, fostering team collaboration and innovation.

Qualifications & Requirements

Datadog seeks experienced technical support professionals ready to tackle enterprise challenges:

• 2+ years multi-channel technical support at a SaaS company, preferably in Premium/Enterprise roles.
• Hands-on programming experience and solid Linux fundamentals for troubleshooting complex environments.
• Demonstrated knowledge of infrastructure monitoring solutions (Datadog, New Relic, Dynatrace, etc.).
• Client-centric critical thinker who balances independent decision-making with appropriate escalations.
• Self-motivated with attention to detail and passion for continuous learning in cloud technologies.
• Availability for rotating schedule including weekends to support global Premier Customers.

Datadog celebrates diverse backgrounds. If you're passionate about technology and eager to grow, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

The estimated yearly salary range for this Premier Support Engineer 2 role in New York is $81,000 - $118,000 USD, plus competitive equity. Actual compensation considers skills, experience, and qualifications.

Datadog offers best-in-class benefits:

• Comprehensive healthcare, dental, vision, and mental health coverage for you and your family
• 401(k) with generous employer match
• Paid time off, parental leave planning, and family benefits
• Fitness reimbursements and wellness programs
• New hire RSUs and discounted ESPP
• Best-in-breed onboarding with product training
• Intra-departmental mentoring and career pathing
• Commuter benefits for New York office days
• Inclusive culture with Community Guilds and DEI initiatives

Benefits vary by country and employment type.

Why Join Datadog?

Datadog (NASDAQ: DDOG) delivers rare growth + profitability in SaaS, breaking down cloud complexity through unified observability. Used by Fortune 500 companies across industries, our platform monitors entire technology stacks—from infrastructure to applications and security.

Premier Support Engineers work directly with our most strategic customers, gaining exposure to cutting-edge cloud architectures, microservices, and DevOps practices. You'll collaborate with product managers to shape Datadog's roadmap while accelerating your career through:

• Continuous professional development and certifications
• Mentorship from senior engineers
• Stock ownership in a high-growth public company
• Global team collaboration in 20+ offices
• Innovation-driven culture built by engineers for engineers

Join 3,000+ Datadogs championing diversity, professional growth, and work excellence. Experience immediate impact in a collaborative, pragmatic environment.

How to Apply

Ready to power customer success at Datadog? Apply now for the Premier Support Engineer 2 position in New York. Submit your resume highlighting SaaS support experience, monitoring tools knowledge, and technical troubleshooting skills. Our team reviews applications continuously—don't wait!

Datadog is an Equal Opportunity Employer committed to diversity. We base decisions on qualifications, merit, and business needs. Learn more about Datadog Careers.