Role Overview

Join Datadog as a Premier Support Engineer 2 in San Francisco, California, and become the technical backbone for our most valued Premier Customers. At Datadog, our Technical Solutions team drives worldwide growth by educating prospects and ensuring customer success with our leading cloud monitoring and security platform. As a PSE, you'll dive deep into Datadog's observability stack, helping clients maximize their infrastructure monitoring, application performance, and security posture across hybrid and multi-cloud environments.

This hybrid role requires 3-5 days per week in our San Francisco office, fostering the collaboration and creativity that define Datadog's office culture. You'll work directly with enterprise customers, tackling complex technical challenges while contributing to product evolution through real-world feedback. If you thrive in fast-paced SaaS technical support with a passion for cloud observability, DevOps, and customer success, this Premier Support Engineer position offers immediate impact and career acceleration.

Datadog (NASDAQ: DDOG) powers digital transformation for organizations worldwide, breaking down silos in the cloud age with comprehensive monitoring of entire technology stacks. Built by engineers for engineers, we're seeking tinkerers who love Linux, programming, and solving infrastructure mysteries across 600+ integrations.

Key Responsibilities at Datadog

• Respond rapidly to Premier Customer requests across phone, chat, and ticket channels while educating them on advanced Datadog platform usage for optimal observability.
• Build and nurture strategic relationships with key accounts, gaining intimate knowledge of their unique cloud environments, microservices architectures, and monitoring needs.
• Reproduce and troubleshoot complex issues spanning Datadog's extensive ecosystem of 600+ integrations including AWS, Kubernetes, Docker, and custom applications.
• Create high-quality documentation, knowledge base articles, and technical guides covering infrastructure monitoring, APM, log management, and security use cases.
• Drive impactful product conversations by identifying customer pain points and translating them into feature requests that shape Datadog's observability roadmap.
• Lead routine health check meetings, performance reviews, and success planning sessions with Premier Customers to maximize platform ROI.
• Deliver compelling technical demos, presentations, and participate in conferences showcasing Datadog's cloud-native monitoring capabilities.
• Collaborate on innovative side projects that enhance customer success and contribute to Datadog's position as the leading observability platform.
• Maintain availability for rotating schedules including weekends to ensure 24/7 support for global enterprise customers.

Qualifications & Requirements

To succeed as a Premier Support Engineer 2 at Datadog, you'll need proven SaaS technical support experience with enterprise customers. We're seeking candidates with:

• 2+ years multi-channel technical support at a SaaS company, preferably in Premium/Enterprise roles handling complex cloud monitoring scenarios.
• Hands-on programming experience and solid Linux fundamentals for troubleshooting distributed systems and containerized environments.
• Demonstrated knowledge of infrastructure monitoring solutions including Datadog, New Relic, Dynatrace, Prometheus, or similar observability platforms.
• Self-motivated critical thinker who defaults to client-centric problem-solving while knowing when to escalate decisions.
• Comfortable in fast-paced environments with rotating schedules requiring weekend availability for global customer support.
• Experience with cloud platforms (AWS, Azure, GCP), container orchestration (Kubernetes), and modern DevOps practices.

Datadog celebrates diverse backgrounds. Even if you don't meet every qualification, your passion for technology, observability, and customer success makes you a strong candidate. We prioritize growth mindset and hands-on tinkering ability.

Salary & Benefits

Datadog offers competitive compensation for Premier Support Engineer 2 roles in San Francisco: $81,000 - $118,000 USD yearly base salary, plus equity package including RSUs and ESPP. Total compensation considers experience, skills, and performance.

• Comprehensive health benefits: Medical, dental, vision coverage for family, mental health support.
• 401(k) matching and financial wellness programs.
• Generous PTO, parental leave planning, and flexible work-life harmony.
• Fitness reimbursements, commuter benefits, and wellness initiatives.
• Best-in-breed onboarding with product training and certification paths.
• Stock equity: New hire RSUs and employee stock purchase plan.
• Professional development: Continuous training, career pathing, and intra-departmental mentoring.
• Inclusive culture: Community Guilds, Inclusion Talks, and people-first environment.

Benefits vary by location and employment type, but reflect Datadog's commitment to employee success and work-life harmony in our hybrid San Francisco office model.

Why Join Datadog?

Datadog isn't just a monitoring platform; we're transforming how organizations achieve observability at scale. As a Premier Support Engineer, you'll work with Fortune 500 companies across industries, solving real-world challenges in cloud migration, microservices monitoring, and security operations. Our collaborative San Francisco office fosters innovation through relationships built during 3-5 days of weekly in-person work.

Grow your career with continuous professional development, mentorship programs, and direct impact on product direction. Join a profitable NASDAQ-listed SaaS leader (DDOG) championing diversity, innovation, and engineering excellence. Experience immediate contributions to customer success while advancing your expertise in cloud observability, DevOps, and infrastructure monitoring.

How to Apply

Ready to accelerate your career with Datadog's Premier Support team? Apply now for the Premier Support Engineer 2 position in San Francisco. Submit your resume highlighting SaaS support experience, Linux skills, and passion for observability. Our recruitment team reviews applications continuously—don't wait to join the pack!

Datadog is an equal opportunity employer valuing people from all walks of life. We encourage passionate technologists to apply even if you don't match every qualification perfectly.