Role Overview

Join Datadog as a Premier Support Engineer 3 in our New York City office and become the technical backbone for our most valued Premier Customers. As a global leader in cloud monitoring and observability, Datadog empowers engineering teams worldwide to monitor, troubleshoot, and optimize their entire technology stack. Our Premier Support Engineers are in-house product experts who drive customer success through hands-on technical guidance, relationship building, and proactive problem-solving.

In this high-impact role, you'll work directly with enterprise customers across industries, diving deep into their unique environments while leveraging Datadog's 600+ integrations. Operating in a hybrid workplace model, you'll collaborate 3-5 days per week from our vibrant NYC office, fostering the relationships and creativity that define Datadog's office culture. If you thrive in fast-paced environments and have a passion for cloud observability, DevOps, and customer-centric technical support, this is your opportunity to make an immediate impact.

Datadog (NASDAQ: DDOG) combines explosive growth with profitability, serving organizations from startups to Fortune 500 companies. Built by engineers for engineers, our platform breaks down silos in the cloud age, enabling digital transformation and infrastructure monitoring at scale.

Key Responsibilities at Datadog

• Provide elite multi-channel support (phone, chat, tickets) to Premier Customers while continuously educating them on advanced Datadog platform capabilities
• Build and nurture strategic relationships with key enterprise accounts, gaining intimate knowledge of their infrastructure and monitoring needs
• Reproduce and troubleshoot complex technical issues across Datadog's extensive ecosystem of 600+ integrations including AWS, Kubernetes, Docker, and more
• Author comprehensive documentation and knowledge base articles covering cutting-edge technologies and observability best practices
• Drive product feedback loops by identifying customer pain points and collaborating with product teams on feature enhancements
• Lead routine health check meetings, performance reviews, and success planning sessions with Premier Customers
• Deliver technical demos, presentations at industry conferences, and contribute to customer success side projects
• Work collaboratively in Datadog's hybrid NYC office environment 3-5 days per week to maximize team synergy and innovation
• Monitor rotating schedules including weekend availability to ensure 24/7 coverage for critical enterprise customers

Qualifications & Requirements

Datadog seeks proven technical support professionals ready to elevate their career in cloud observability. While we value diverse backgrounds, successful candidates typically demonstrate:

• 5+ years multi-channel technical support experience at fast-growing SaaS companies, preferably in Premium/Enterprise roles
• Hands-on programming experience and solid Linux administration fundamentals
• Deep knowledge of modern infrastructure, cloud platforms (AWS, Azure, GCP), and monitoring solutions
• Proven ability to reproduce complex issues across diverse technology stacks and integrations
• Self-starter mindset with meticulous attention to detail and relentless curiosity for learning emerging technologies
• Customer-obsessed critical thinker who balances independent decision-making with appropriate escalations
• Comfortable with rotating schedules including weekend coverage for global enterprise customers

Datadog celebrates diverse talent. If you're passionate about cloud monitoring and eager to grow, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

Datadog offers competitive compensation reflecting New York City market rates and your expertise:

• Base Salary: $96,000 - $140,000 USD yearly, plus performance-based variable compensation
• Equity: New hire RSUs and discounted Employee Stock Purchase Plan (ESPP)
• Comprehensive Health: Medical, dental, vision coverage for individuals and families
• Wellness: Mental health benefits, fitness reimbursements, parental planning
• Retirement: 401(k) with generous employer match
• Time Off: Unlimited PTO, paid holidays, and flexible hybrid scheduling

Why Join Datadog?

Datadog isn't just a monitoring platform—it's a launchpad for your career in cloud observability. Here's what sets us apart:

• Best-in-Breed Onboarding: Structured training program immersing you in Datadog's platform and customer success methodologies
• Career Growth: Clear professional development paths, product training, and intra-departmental mentorship programs
• Innovation Culture: Work alongside 3,000+ engineers tackling the cloud age's toughest challenges
• Inclusive Community: Join Community Guilds, Inclusion Talks, and people-first initiatives
• NYC Impact: Contribute to Datadog's East Coast hub in the heart of Manhattan's tech ecosystem

With consistent profitability and 50%+ YoY growth, Datadog offers stability and upside rare in SaaS. Our NYC office blends collaborative workspaces with work-life harmony, just 3-5 days weekly.

How to Apply

Ready to empower Premier Customers with world-class cloud monitoring? Click 'Apply Now' to join Datadog's Technical Solutions team. Submit your resume highlighting SaaS support experience, technical troubleshooting skills, and passion for observability. Our NYC hiring team reviews applications continuously—top candidates advance to technical interviews within 1-2 weeks.

Datadog is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.