About Symetra Financial

Symetra Financial is a leading national financial services company dedicated to helping individuals and businesses achieve their financial goals through reliable insurance and retirement solutions. Specializing in life insurance, retirement plans, and comprehensive employee benefits, Symetra stands out for its commitment to value, transparency, and sustainability. With a focus on group benefits and innovative financial products, Symetra empowers more people to access financial freedom and build confidence in their future. As a trusted name in the insurance industry, Symetra fosters an inclusive environment where diverse perspectives drive innovation and customer success.

Role Overview

Symetra Financial is seeking a skilled Process Owner for its Account Management team in a fully remote capacity. This pivotal role within the Benefits Account Management and Implementation teams involves driving continuous improvement of business processes to enhance the end-to-end customer experience. You will analyze current workflows, identify inefficiencies, and collaborate with cross-functional partners to design and implement streamlined solutions. Leading projects and providing expert guidance, you'll play a key role in optimizing operations in the dynamic group benefits sector. Ideal for professionals with insurance process expertise, this position offers the flexibility of remote work while contributing to Symetra's mission in life insurance, retirement, and employee benefits.

Key Responsibilities

Process Review & Improvement

Conduct thorough process reviews across the end-to-end customer experience in the Benefits Division. Analyze customer feedback, internal workflows, and team tools to evaluate effectiveness. Partner with cross-functional teams to define future-state processes and recommend targeted improvements. Implement approved changes that streamline data flow, communication, and overall efficiency, potentially owning key processes like technology credits.

Change Management & Training

Coordinate updates to documentation, job aids, training materials, and process tools. Collaborate with Learning Resources and functional leaders to address training needs. Continuously monitor processes for bottlenecks, risks, and automation opportunities. Ensure full compliance with laws, regulations, and internal policies while delivering consultative feedback to teams throughout the Benefits Division.

Project Leadership

Lead assigned projects to successful completion on time, within budget, and aligned with customer expectations. Develop project structures, schedules, estimates, resource plans, and status reports. Manage project teams, review deliverables for quality, and support leadership with special initiatives including presentations, reports, and analytics.

Qualifications & Requirements

To excel as a Process Owner at Symetra Financial, candidates should hold a high school diploma (bachelor’s degree preferred) and possess 3+ years of cumulative relevant experience. Knowledge of group benefits is required, with Stop Loss experience considered a strong plus. Key skills include analysis, problem-solving, communication, collaboration, and project management. Preference is given to those with experience in Account Management or Group Benefits insurance processes. Proficiency in Microsoft Office Suite is essential, with Smartsheet knowledge advantageous. Success demands comfort in cross-functional, fast-paced environments and the ability to apply best practices for superior service outcomes.

Benefits & Perks

Symetra Financial prioritizes employee well-being with tailored benefits that enhance life both at work and home. Enjoy flexible full-time or hybrid telecommuting arrangements to suit your lifestyle. Plan for retirement with a 401(k) plan featuring immediate vesting and company matching up to 6%. Take advantage of generous paid time away, including vacation, sick time, flex days, and ten paid holidays. Amplify your community impact through company-matched giving programs. Beyond standard perks, Symetra offers inclusive opportunities like Women in Numbers groups and Lunch and Learn Consortiums, fostering connection and growth across all levels.

Career Growth

At Symetra, career advancement is supported through robust development programs and a culture of inclusion. Employees gain exposure to diverse areas of life insurance, retirement services, and employee benefits, building expertise that propels professional trajectories. Project leadership opportunities and cross-functional collaborations hone skills in process optimization and stakeholder management. Symetra's commitment to continuous learning, via training resources and internal mobility, ensures you can evolve from process ownership to strategic roles in the insurance and financial services sector.

Why Join Symetra

Employees rave about Symetra's customer-focused culture and exceptional benefits. As one Sr. Account Manager notes, 'Take full advantage of the incredible benefits... from inclusive groups like Women in Numbers to our Lunch and Learn Consortiums.' Another highlights, 'Symetra cares about doing what's right for their customers and that we have a great culture.' Joining Symetra means thriving in an inclusive environment where diverse identities are celebrated, barriers are removed, and innovation flourishes. With a salary range of $79,900 - $133,200 plus annual bonuses, remote flexibility, and a mission-driven focus on financial security, Symetra offers unparalleled stability and growth in the insurance industry.

Role FAQs

Is this role fully remote?

Yes, this Process Owner position is remote within the United States, offering flexible telecommuting arrangements.

What salary can I expect?

The compensation range is $79,900 - $133,200, with eligibility for an annual bonus program, competitive for insurance process roles.

Do I need a degree?

A high school diploma is required; a bachelor’s degree is preferred, alongside 3+ years of relevant experience and group benefits knowledge.

What tools will I use?

Microsoft Office Suite is required; Smartsheet knowledge is a plus for project and process management.

How does Symetra support inclusion?

Symetra aspires to be the most inclusive insurance company, valuing diverse perspectives and providing programs that lift employees up.