Product Claims Specialist at Masco Corporation - Indianapolis, IN

Discover an exciting career opportunity with Masco Corporation at Delta Faucet Company. As a Product Claims Specialist, you'll play a pivotal role in ensuring customer satisfaction by resolving product issues efficiently in a hybrid role based in Indianapolis, Indiana. Masco Corporation, a leader in home improvement and building products, offers competitive pay, comprehensive benefits, and a supportive work environment. If you have strong customer service skills and a passion for problem-solving, apply now for this mid-level position.

About Masco Corporation

Masco Corporation is a global leader in the design, manufacture, and distribution of branded home improvement and building products. Through its subsidiaries like Delta Faucet Company, Masco transforms everyday experiences with innovative solutions focused on quality, sustainability, and customer satisfaction. Headquartered in Livonia, Michigan, Masco employs thousands worldwide and is committed to fostering diverse perspectives and inclusive workplaces. At Delta Faucet, a Masco company, we're revolutionizing the plumbing industry with products that inspire excellence. Joining Masco means access to award-winning culture, professional growth, and meaningful impact in the home improvement sector.

Job Summary

The Product Claims Specialist at Delta Faucet (Masco Corporation) handles customer and distributor inquiries related to product claims. This hybrid role in Indianapolis headquarters involves researching issues, coordinating with teams, and ensuring resolutions that uphold brand reputation. Ideal for professionals with customer service experience and technical aptitude, you'll work collaboratively and independently in a fast-paced environment. Key focus areas include product returns, lab evaluations, and communication across channels like phone, email, and online portals. No salary disclosed, but estimated at $55,000-$75,000 annually based on Indianapolis market data for similar roles.

Why This Role Stands Out

• Hybrid schedule for work-life balance
• Opportunity to work with engineers and product teams
• Stay ahead on plumbing industry innovations

Key Responsibilities

As a Product Claims Specialist, your day-to-day will include:

• Reviewing returned products and call data to resolve customer issues promptly.
• Monitoring email and mail for subrogation or litigation paperwork, filing information, and communicating with Delta and Masco personnel.
• Updating Product Return data in Smartsheet and evaluating Level 1 returns for lab submission.
• Leveraging internal resources to answer technical and general questions from customers and staff.
• Collaborating with engineers, sales, and contact center teams for issue resolution.
• Requesting stock inspections and coordinating product field trials.
• Addressing online portal concerns professionally and staying updated on product changes.

Skills & Qualifications

To succeed, you'll need:

• A degree from a 4-year college or university plus customer service experience.
• Proficiency in Microsoft Office, Smartsheet (SAP/Salesforce a plus).
• Strong multitasking, attention to detail, and independent decision-making.
• Excellent written/verbal communication, judgment, and ethics.
• Desired: Knowledge of Delta or plumbing products.

Must-Have Soft Skills

Patience, fast-paced decision-making, and a team-oriented mindset are essential for handling dissatisfied customers with care.

Benefits & Perks at Masco Corporation

Masco Corporation invests in its people with top-tier benefits:

• Culture: Award-winning for equality, diversity, inclusion, flexibility, and work-life balance.
• Wellbeing: Comprehensive health plans, retirement savings, tuition reimbursement, mental/physical/financial resources.
• Learning & Development: LinkedIn Learning, cross-company projects, internal mobility.
• Social Impact: Employee-led initiatives for community engagement.
• Hybrid work in Indianapolis HQ with modern facilities.

FAQ

Ready to elevate your career? Apply for the Product Claims Specialist role at Masco Corporation today and join a team dedicated to innovation and customer excellence. Keywords: Masco jobs, Delta Faucet careers, customer service jobs Indianapolis, product claims specialist.