Role Overview

Join Rivian as a Product Guide III (Part-time) in our stunning Austin Spaces location at 208 S Congress Ave, Austin, TX 78704. As the face of Rivian, you'll create unforgettable experiences for adventure-seekers discovering our emissions-free Electric Adventure Vehicles. This customer-facing role blends hospitality, sales, and brand advocacy to build lasting community connections. Perfect for passionate individuals obsessed with elevating customer experiences from first hello to vehicle delivery. Rivian is redefining mobility with innovative EVs, and you'll be at the heart of inspiring loyalty in Austin's vibrant scene.

With a part-time schedule supporting nights, weekends, and holidays, this role offers flexibility while driving key business metrics like lead generation and NPS scores. Dive into Rivian's mission to keep the world adventurous forever, protecting the outdoors through sustainable innovation.

Key Responsibilities at Rivian

As a Product Guide III, you'll deliver exceptional interactions that turn visitors into lifelong Rivian advocates. Here's what your dynamic days look like:

• Welcome and educate customers: Provide inclusive, positive experiences ensuring needs are met and expectations exceeded.
• Drive performance KPIs: Hit targets for leads captured, lead capture rate, lead-to-drive rate, sales influenced, NPS, and survey results.
• Personalize engagements: Identify unique customer needs for tailored demos, test drives, and deliveries.
• Boost demand generation: Lead product deep-dives, gear demos, trip planning, food/beverage service, and community events.
• Leverage tech tools: Master POS and CRM systems to generate leads and enhance experiences.
• Maintain premium standards: Uphold retail, hospitality, and vehicle presentation relentlessly.
• Handle operations: Support event production, BOH upkeep, cleaning, visual displays, and more.
• Stay brand-savvy: Complete training to possess deep product knowledge and support initiatives.
• Adapt and assist: Take on projects from leadership with enthusiasm.

Expect physical demands like standing 8+ hours, lifting 50 lbs, and energetic customer interactions in a fast-paced environment.

Qualifications & Requirements

Rivian seeks energetic team members ready to thrive in Austin's adventure hub. Key qualifications include:

• 2+ years in customer service, automotive, clean energy, sales, hospitality, field marketing, or education.
• High School Diploma or GED; 18+ years old (21+ for vehicle operation).
• Clean driving record: No drug/alcohol incidents or >1 serious violation in 3 years; MVR monitoring required.
• Flexible availability for nights, weekends, holidays; travel willingness for market support.
• POS/CRM experience and Google Workspace proficiency; quick learner for new tools.
• Physical ability: Stand/walk 8+ hours, lift 50 lbs, frequent hand use.
• Strong English communication; tech/automotive concept articulation.
• Obtain sales/notary/food handling licenses within 90 days if applicable.

Bring resilience, active listening, multi-tasking, and an enthusiastic style to overcome objections and deliver quality.

Salary & Benefits

Earn a competitive $46,509 - $51,709 USD yearly (part-time equivalent) in Austin, TX. Rivian offers perks tailored for growth and adventure:

• Flexible part-time hours fitting your lifestyle.
• Comprehensive product and brand training.
• EV industry exposure with career advancement.
• Employee vehicle/gear discounts.
• Health, wellness, and outdoor activity support.
• Community event involvement.
• Paid certifications and licensing.
• Innovative, diverse team culture.

This compensation reflects Austin's market for premium customer experience roles in EV retail.

Why Join Rivian?

Rivian isn't just building vehicles; we're accelerating the future of adventure. Work in a space that challenges norms, embraces the unknown, and protects the planet. Our diverse team shares a passion for outdoors and innovation. In Austin, connect with like-minded souls at our Congress Ave flagship. Gain expertise in EVs, hone sales/hospitality skills, and contribute to sustainability. Part-time flexibility meets full-time impact—elevate your career with Rivian today.

Thriving in high-energy retail? Love tech and cars? This is your launchpad to Rivian's expanding empire.

How to Apply

Ready to guide the next generation of adventurers? Apply now for Product Guide III (Part-time) in Austin! Submit your resume highlighting customer service wins and EV passion. Include your flexible availability and driving record. Rivian reviews applications quickly—don't miss shaping Austin's EV community. Join us and keep the world adventurous forever.