Product Guide III (Part-time) Careers at Rivian - Boston, Massachusetts | Apply Now!
Rivian
Product Guide III (Part-time) Careers at Rivian - Boston, Massachusetts | Apply Now!
Job Description
Product Guide III (Part-time) at Rivian in Boston, MA
Role Overview
Step into the exciting world of Rivian, the pioneering EV manufacturer redefining electric adventure vehicles. As a Product Guide III (Part-time) at our premium Boston Spaces location on 400 Newbury Street, you'll be the face of the brand, creating unforgettable customer experiences. This customer-oriented role is perfect for energetic individuals passionate about EVs, outdoor adventures, and exceptional hospitality. Rivian is on a mission to keep the world adventurous forever with emissions-free vehicles, and you'll play a key part in inspiring loyalty among our community.
In this part-time position, expect to welcome guests, deliver demo drives, influence sales, and maintain our spaces to premium standards. With a focus on lead generation, NPS scores, and personalized interactions, you'll thrive in a dynamic environment blending retail, sales, and event production. Located in vibrant Boston, Massachusetts, this role offers flexible hours including nights and weekends, ideal for those seeking impactful work without full-time commitment.
Key Responsibilities at Rivian
As a Product Guide III, your days will be filled with action-oriented tasks driving Rivian's success:
- Engage customers from welcome to delivery, ensuring inclusive, exceeding-expectations experiences.
- Hit key KPIs like lead capture rates, lead-to-drive conversions, sales influenced, and top NPS/survey results.
- Personalize interactions by identifying needs and offering demo drives or tailored advice.
- Drive business goals via demand generation, product deep-dives, gear demos, trip planning, and events.
- Maintain expertise through ongoing training on Rivian products, brand, POS, and CRM tools.
- Execute operations including event production, cleaning, visual displays, and food/beverage support.
- Uphold standards for retail, hospitality, and vehicle presentation to premium levels.
- Adapt flexibly to additional projects, travel, and leadership requests.
- Leverage tech like Google Workspace for seamless multitasking and communication.
Relentless commitment to over-delivering defines success here, fostering trust and community connections.
Qualifications & Requirements
Rivian seeks enthusiastic candidates ready to excel. Key qualifications include:
- 2+ years in customer service; bonus for EV, sales, marketing, education, or hospitality.
- High School Diploma/GED; 18+ years old, 21+ for vehicle operation.
- Clean driving record: valid license, no DUIs/serious violations in 3 years, MVR monitoring.
- Flexible availability for nights, weekends, holidays, and travel.
- POS/CRM experience preferred; proficient in Google Workspace, quick tech learner.
- Physical stamina: stand 8+ hours, lift 50 lbs, frequent hand use.
- Strong English skills; ability to articulate tech/automotive concepts.
- Obtain sales/notary/food handling certifications within 90 days if required.
Bring resilience, active listening, and multitasking to overcome objections and multitask flawlessly.
Salary & Benefits
While salary is not disclosed, our market estimate for Product Guide III (Part-time) in Boston's automotive/tech sector is $28,000 - $38,000 USD yearly (pro-rated for part-time, with 5-10% buffer for Rivian's premium positioning). Expect performance bonuses tied to KPIs.
Rivian offers compelling perks:
- Flexible part-time hours fitting your lifestyle.
- Mission-aligned culture with outdoor enthusiasts.
- Expert training on EVs and tools.
- Career advancement opportunities.
- Employee discounts on gear/vehicles.
- Team collaboration and events.
- Wellness support and certifications paid.
- Incentives for leads/sales/NPS.
Why Join Rivian?
Rivian isn't just building EVs; we're challenging norms and protecting adventures. Join a diverse team of innovators in Boston, where your passion for customer delight meets cutting-edge electric vehicles. Influence sales, host events, and demo R1T/R1S models while growing your career in EV retail. Our Newbury Street space is a hub for community, gear demos, and premium experiences. Be part of a company reframing problems, embracing the unknown, and prioritizing sustainability.
Thriving here means being energetic, brand-obsessed, and resilient. Perfect for those loving tech, autos, hospitality, with an outdoorsy spirit.
How to Apply
Ready to guide Rivian's adventure? Apply now for Product Guide III (Part-time) in Boston, MA! Submit your resume highlighting customer service wins and EV interest. We'll review quickly—positions fill fast. Prepare for interviews on engagement skills and product passion. Join Rivian today and electrify customer journeys!
Locations
- Boston, Massachusetts, United States
Salary
Skills Required
- Customer Service Excellenceintermediate
- EV Product Knowledgeintermediate
- Lead Generationintermediate
- CRM Software Proficiencyintermediate
- POS Systemsintermediate
- Sales Influenceintermediate
- Hospitality Standardsintermediate
- Event Productionintermediate
- Active Listeningintermediate
- Multitaskingintermediate
- Brand Advocacyintermediate
- Customer Engagementintermediate
- Vehicle Demonstrationsintermediate
Required Qualifications
- 2+ years customer service experience required; EV, marketing, sales, education, or hospitality preferred (experience)
- High School Diploma or GED required (experience)
- Valid driver’s license with clean MVR: no drug/alcohol incidents or more than 1 serious violation in 3 years (experience)
- Ability to work flexible schedule including nights, weekends, holidays, and travel (experience)
- Experience with POS, CRM, and Google Workspace; quick learner for new tools (experience)
- Must be 21+ to operate Rivian vehicles; physical ability to lift 50 lbs and stand 8+ hours (experience)
Responsibilities
- Welcome and engage customers with positive, inclusive experiences exceeding expectations
- Achieve KPIs including leads captured, lead-to-drive rate, sales influenced, and NPS scores
- Create individualized customer experiences with demo drives and vehicle deliveries
- Support commercial goals through demand generation, product deep-dives, gear demos, and events
- Maintain expert knowledge of Rivian brand, products, and complete required training
- Leverage POS and CRM tools to generate leads and enhance customer interactions
- Perform operational duties like event support, space upkeep, cleaning, and visual displays
- Uphold premium retail, hospitality, and vehicle presentation standards relentlessly
- Handle food/beverage support, BOH maintenance, and additional leadership assignments
Benefits
- general: Part-time flexible scheduling with nights/weekends to fit your lifestyle
- general: Join Rivian's mission-driven culture protecting the outdoors for future generations
- general: Comprehensive product training and ongoing EV expertise development
- general: Opportunities for career growth in automotive tech and sales
- general: Employee discounts on Rivian gear and potential vehicle perks
- general: Collaborative team environment with diverse, adventurous colleagues
- general: Health and wellness support including potential part-time benefits
- general: Community event involvement and brand ambassador experiences
- general: Paid training for sales, notary, and food handling certifications
- general: Performance incentives tied to leads, sales influence, and customer NPS
Tags & Categories
Answer 10 quick questions to check your fit for Product Guide III (Part-time) Careers at Rivian - Boston, Massachusetts | Apply Now! @ Rivian.
Related Books and Jobs
Product Guide III (Part-time) Careers at Rivian - Boston, Massachusetts | Apply Now!
Rivian
Product Guide III (Part-time) Careers at Rivian - Boston, Massachusetts | Apply Now!
Job Description
Product Guide III (Part-time) at Rivian in Boston, MA
Role Overview
Step into the exciting world of Rivian, the pioneering EV manufacturer redefining electric adventure vehicles. As a Product Guide III (Part-time) at our premium Boston Spaces location on 400 Newbury Street, you'll be the face of the brand, creating unforgettable customer experiences. This customer-oriented role is perfect for energetic individuals passionate about EVs, outdoor adventures, and exceptional hospitality. Rivian is on a mission to keep the world adventurous forever with emissions-free vehicles, and you'll play a key part in inspiring loyalty among our community.
In this part-time position, expect to welcome guests, deliver demo drives, influence sales, and maintain our spaces to premium standards. With a focus on lead generation, NPS scores, and personalized interactions, you'll thrive in a dynamic environment blending retail, sales, and event production. Located in vibrant Boston, Massachusetts, this role offers flexible hours including nights and weekends, ideal for those seeking impactful work without full-time commitment.
Key Responsibilities at Rivian
As a Product Guide III, your days will be filled with action-oriented tasks driving Rivian's success:
- Engage customers from welcome to delivery, ensuring inclusive, exceeding-expectations experiences.
- Hit key KPIs like lead capture rates, lead-to-drive conversions, sales influenced, and top NPS/survey results.
- Personalize interactions by identifying needs and offering demo drives or tailored advice.
- Drive business goals via demand generation, product deep-dives, gear demos, trip planning, and events.
- Maintain expertise through ongoing training on Rivian products, brand, POS, and CRM tools.
- Execute operations including event production, cleaning, visual displays, and food/beverage support.
- Uphold standards for retail, hospitality, and vehicle presentation to premium levels.
- Adapt flexibly to additional projects, travel, and leadership requests.
- Leverage tech like Google Workspace for seamless multitasking and communication.
Relentless commitment to over-delivering defines success here, fostering trust and community connections.
Qualifications & Requirements
Rivian seeks enthusiastic candidates ready to excel. Key qualifications include:
- 2+ years in customer service; bonus for EV, sales, marketing, education, or hospitality.
- High School Diploma/GED; 18+ years old, 21+ for vehicle operation.
- Clean driving record: valid license, no DUIs/serious violations in 3 years, MVR monitoring.
- Flexible availability for nights, weekends, holidays, and travel.
- POS/CRM experience preferred; proficient in Google Workspace, quick tech learner.
- Physical stamina: stand 8+ hours, lift 50 lbs, frequent hand use.
- Strong English skills; ability to articulate tech/automotive concepts.
- Obtain sales/notary/food handling certifications within 90 days if required.
Bring resilience, active listening, and multitasking to overcome objections and multitask flawlessly.
Salary & Benefits
While salary is not disclosed, our market estimate for Product Guide III (Part-time) in Boston's automotive/tech sector is $28,000 - $38,000 USD yearly (pro-rated for part-time, with 5-10% buffer for Rivian's premium positioning). Expect performance bonuses tied to KPIs.
Rivian offers compelling perks:
- Flexible part-time hours fitting your lifestyle.
- Mission-aligned culture with outdoor enthusiasts.
- Expert training on EVs and tools.
- Career advancement opportunities.
- Employee discounts on gear/vehicles.
- Team collaboration and events.
- Wellness support and certifications paid.
- Incentives for leads/sales/NPS.
Why Join Rivian?
Rivian isn't just building EVs; we're challenging norms and protecting adventures. Join a diverse team of innovators in Boston, where your passion for customer delight meets cutting-edge electric vehicles. Influence sales, host events, and demo R1T/R1S models while growing your career in EV retail. Our Newbury Street space is a hub for community, gear demos, and premium experiences. Be part of a company reframing problems, embracing the unknown, and prioritizing sustainability.
Thriving here means being energetic, brand-obsessed, and resilient. Perfect for those loving tech, autos, hospitality, with an outdoorsy spirit.
How to Apply
Ready to guide Rivian's adventure? Apply now for Product Guide III (Part-time) in Boston, MA! Submit your resume highlighting customer service wins and EV interest. We'll review quickly—positions fill fast. Prepare for interviews on engagement skills and product passion. Join Rivian today and electrify customer journeys!
Locations
- Boston, Massachusetts, United States
Salary
Skills Required
- Customer Service Excellenceintermediate
- EV Product Knowledgeintermediate
- Lead Generationintermediate
- CRM Software Proficiencyintermediate
- POS Systemsintermediate
- Sales Influenceintermediate
- Hospitality Standardsintermediate
- Event Productionintermediate
- Active Listeningintermediate
- Multitaskingintermediate
- Brand Advocacyintermediate
- Customer Engagementintermediate
- Vehicle Demonstrationsintermediate
Required Qualifications
- 2+ years customer service experience required; EV, marketing, sales, education, or hospitality preferred (experience)
- High School Diploma or GED required (experience)
- Valid driver’s license with clean MVR: no drug/alcohol incidents or more than 1 serious violation in 3 years (experience)
- Ability to work flexible schedule including nights, weekends, holidays, and travel (experience)
- Experience with POS, CRM, and Google Workspace; quick learner for new tools (experience)
- Must be 21+ to operate Rivian vehicles; physical ability to lift 50 lbs and stand 8+ hours (experience)
Responsibilities
- Welcome and engage customers with positive, inclusive experiences exceeding expectations
- Achieve KPIs including leads captured, lead-to-drive rate, sales influenced, and NPS scores
- Create individualized customer experiences with demo drives and vehicle deliveries
- Support commercial goals through demand generation, product deep-dives, gear demos, and events
- Maintain expert knowledge of Rivian brand, products, and complete required training
- Leverage POS and CRM tools to generate leads and enhance customer interactions
- Perform operational duties like event support, space upkeep, cleaning, and visual displays
- Uphold premium retail, hospitality, and vehicle presentation standards relentlessly
- Handle food/beverage support, BOH maintenance, and additional leadership assignments
Benefits
- general: Part-time flexible scheduling with nights/weekends to fit your lifestyle
- general: Join Rivian's mission-driven culture protecting the outdoors for future generations
- general: Comprehensive product training and ongoing EV expertise development
- general: Opportunities for career growth in automotive tech and sales
- general: Employee discounts on Rivian gear and potential vehicle perks
- general: Collaborative team environment with diverse, adventurous colleagues
- general: Health and wellness support including potential part-time benefits
- general: Community event involvement and brand ambassador experiences
- general: Paid training for sales, notary, and food handling certifications
- general: Performance incentives tied to leads, sales influence, and customer NPS
Tags & Categories
Answer 10 quick questions to check your fit for Product Guide III (Part-time) Careers at Rivian - Boston, Massachusetts | Apply Now! @ Rivian.
Related Books and Jobs