Role Overview

Discover the exciting world of Product Guide III (Part-time) careers at Rivian in Fresno, California. As a leading EV manufacturer, Rivian is redefining adventure with emissions-free electric vehicles designed for the outdoors. In this customer-facing role at the Fresno Service Center (4507 N Selland Ave, Fresno, CA 93722), you'll be the face of the brand, creating memorable experiences that build loyalty and trust. This part-time position is perfect for energetic individuals passionate about automotive innovation, clean energy, and exceptional hospitality. Lead demo drives, capture leads, and over-deliver on customer delight while supporting Rivian's mission to keep the world adventurous forever.

With a focus on intuitive interactions, you'll engage adventure-seekers, educate on Rivian EVs, and contribute to key performance indicators like NPS scores and sales influence. If you thrive in dynamic retail environments and have a clean driving record, this is your chance to join a diverse team challenging the status quo in the electric vehicle space.

Key Responsibilities at Rivian

As a Product Guide III, your role blends sales, service, and operations to drive Rivian's success in Fresno:

• Welcome and engage customers: Provide positive, inclusive experiences, meeting needs and exceeding expectations from first contact to delivery.
• Drive KPIs: Achieve targets for leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, NPS, and survey results.
• Personalize interactions: Identify unique customer needs for tailored demo drives and deliveries.
• Support business goals: Participate in demand generation, product deep-dives, gear demos, trip planning, food/beverage, and community events.
• Maintain expertise: Stay current on Rivian training, brand, and products.
• Leverage tools: Use POS and CRM for lead gen and enhanced experiences.
• Handle operations: Support events, back-of-house upkeep, cleaning, visual displays, and premium standards.
• Adapt flexibly: Take on projects, travel for market launches, and work varied schedules.
• Uphold standards: Ensure retail, hospitality, and vehicle presentation is always premium.

Expect physical tasks like standing 8+ hours, lifting 50 lbs, and vehicle operation (must be 21+ with valid license).

Qualifications & Requirements

Rivian seeks enthusiastic candidates with:

• 2+ years experience in customer service, automotive, clean energy, marketing, sales, education, or hospitality.
• Education: High School Diploma or GED.
• Age & Driving: 18+ (21+ for vehicles); clean MVR (no DUIs/alcohol incidents in 3 years, ≤1 serious violation, no suspensions).
• Flexibility: Nights, weekends, holidays; travel-ready.
• Tech Skills: POS/CRM experience; Google Workspace proficiency; quick learner.
• Certifications: Eligible for sales/notary/food handling within 90 days.
• Competencies: Energetic style, tech/automotive articulation, resilience, multitasking, English fluency.

Strong physical ability for standing, lifting, and hands-on tasks required.

Salary & Benefits

While salary is not disclosed, market estimates for Product Guide III (Part-time) in Fresno, CA, range from $28,000 - $38,000 USD yearly (pro-rated for part-time; 5-10% buffer for tech/automotive sector). Enjoy perks like flexible part-time hours, EV product training, event involvement, certification support, career growth in clean energy, inclusive culture, premium workspaces, and mission-aligned work protecting the planet.

Why Join Rivian?

Rivian isn't just building electric adventure vehicles—we're fostering a community of bold innovators. In Fresno, you'll connect with outdoor enthusiasts, demo groundbreaking EVs, and contribute to sustainability. Our diverse team challenges conventions, from reframing problems to exploring unknowns. Gain expertise in EV tech, build sales skills, and advance in a high-growth company. With relentless focus on customer experience, Rivian offers unparalleled opportunities for passionate individuals. Be part of keeping the world adventurous—apply today and elevate your career!

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How to Apply

Ready to guide the future of EVs? Submit your application for this Product Guide III role at Rivian's Fresno Service Center. Ensure your resume highlights customer service, sales, or automotive experience, clean driving record, and flexibility. Rivian values diverse backgrounds—join us in protecting the outdoors. Apply now and start your adventure!