Product Guide III (Part-time) at Rivian - Lake Forest, CA

Role Overview

Join Rivian as a Product Guide III (Part-time) at our Lake Forest Service Center and become the face of our revolutionary electric adventure vehicles. Located at 26845 Vista Terrace, Lake Forest, CA 92630, this role is perfect for passionate individuals obsessed with customer delight. Rivian is redefining mobility with emissions-free EVs designed for adventure, and you'll cultivate lasting community connections through intuitive, innovative interactions. From welcoming visitors to leading demo drives and deliveries, you'll inspire loyalty in a premium, hospitality-driven environment. Ideal for those with customer service or automotive backgrounds, this part-time position offers flexibility while contributing to Rivian's mission to keep the world adventurous forever.

Key Responsibilities at Rivian

As a Product Guide III, you'll drive exceptional experiences and business results. Key duties include:

• Welcome and educate customers: Provide positive, inclusive interactions ensuring needs are met and expectations exceeded.
• Hit performance targets: Achieve KPIs like leads captured, lead capture rate, lead-to-drive rate, sales influenced, NPS, and survey results.
• Personalize engagements: Identify unique needs for tailored experiences, including demonstration drives and vehicle deliveries.
• Boost commercial goals: Support demand/lead generation, product deep-dives, gear demos, trip planning, F&B offerings, and community events.
• Maintain expertise: Stay current on brand, products, training, POS, and CRM tools to generate leads and elevate experiences.
• Handle operations: Manage event production, back-of-house upkeep, cleaning, visual displays, and space maintenance.
• Uphold standards: Ensure retail, hospitality, and vehicle presentation always feel premium.
• Adapt flexibly: Take on projects, duties, and travel for market launches as requested by leadership.

These action-oriented tasks position you at the heart of Rivian's customer-centric operations in Lake Forest.

Qualifications & Requirements

To thrive as a Product Guide III, bring these qualifications:

• Experience: 2+ years in customer service, automotive, clean energy, field marketing, sales, education, or hospitality preferred.
• Age & Education: 18+ years; 21+ to drive vehicles; High School Diploma or GED required.
• Schedule Flexibility: Available nights, weekends, holidays; willing to travel for business needs.
• Tech Savvy: POS/CRM experience; Google Workspace knowledge; quick to learn new tools.
• Driver Standards: Valid license, clean MVR (no DUIs, >1 serious violation, or suspensions in 3-5 years); ongoing monitoring.
• Certifications: Eligible for sales, notary, food handling licenses within 90 days if required in CA.
• Physical Ability: Stand 8+ hours, lift 50 lbs, frequent hand use; strong English skills for communication and reading docs.

Competencies like energetic engagement, tech articulation, resilience, multi-tasking, and critical thinking are essential.

Salary & Benefits

Earn a competitive $48,692 - $54,100 USD yearly (part-time pro-rated) for this Lake Forest role. Benefits include:

• Disclosed salary transparency for part-time work.
• Rivian product training and certifications covered.
• Flexible part-time hours fitting your lifestyle.
• EV industry exposure with growth potential.
• Team perks like community events and outdoor mission alignment.
• Premium tools: POS, CRM, Google Workspace access.
• Health and wellness support in innovative culture.
• Career advancement in clean energy sector.

This package rewards your dedication to customer excellence.

Why Join Rivian?

Rivian isn't just building EVs; we're accelerating adventure with diverse, courageous teams challenging the status quo. In Lake Forest, CA, you'll work in a state-of-the-art service center, connecting with adventure-seekers passionate about sustainability. Enjoy a collaborative environment fostering innovation, outdoors love, and future protection. As a Product Guide III, gain hands-on EV experience, hone sales/hospitality skills, and contribute to real impact. With Rivian's rapid growth, this part-time role opens doors to full-time opportunities in the booming electric vehicle market. Be part of reframing mobility—apply today and adventure with purpose!

How to Apply

Ready to guide Rivian's community in Lake Forest? Submit your application now for the Product Guide III (Part-time) position. Ensure your resume highlights customer service, sales, or automotive experience. We'll review qualified candidates promptly—don't miss this chance to join Rivian's mission. Apply Now and start your EV career!