Role Overview

Join Rivian as a Product Guide III (Part-time) at our Tyson's Corner Spaces in McLean, Virginia, and become the face of our revolutionary electric adventure vehicles. Rivian is redefining mobility with emissions-free EVs designed for outdoor enthusiasts. In this customer-facing role, you'll cultivate lasting connections, deliver unforgettable experiences, and drive loyalty through innovative interactions. Perfect for passionate individuals obsessed with customer delight, this position supports everything from initial engagements to vehicle deliveries. With a flexible part-time schedule, you'll thrive in a dynamic environment that challenges conventions and protects the planet.

Key Responsibilities at Rivian

As a Product Guide III, your impact is direct and measurable. Here's what you'll do daily:

• Welcome and educate customers: Provide inclusive, positive experiences that exceed expectations for every visitor.
• Drive key performance indicators: Excel in leads captured, lead capture rates, lead-to-drive conversions, sales influenced, NPS, and survey results.
• Personalize interactions: Identify unique customer needs for tailored demo drives and seamless deliveries.
• Boost commercial goals: Support demand generation, product deep-dives, gear demos, trip planning, F&B offerings, and community events.
• Maintain expertise: Stay current on Rivian products, brand, training, POS, and CRM tools to generate leads effectively.
• Handle operations: Manage event production, back-of-house upkeep, cleaning, visual displays, and space maintenance.
• Uphold standards: Ensure premium retail, hospitality, and vehicle presentation at all times.
• Adapt flexibly: Take on projects, travel for market launches, and support leadership as needed.
• Over-deliver delight: Relentlessly elevate every community interaction from engagement to post-sale.

These action-oriented tasks position you at the heart of Rivian's customer ecosystem, blending sales, hospitality, and brand advocacy.

Qualifications & Requirements

Rivian seeks energetic team members ready to adventure with us. Key qualifications include:

• 2+ years in customer service, automotive, clean energy, field marketing, sales, education, or hospitality.
• High School Diploma or GED; must be 18+, 21+ for vehicle operation.
• Clean valid driver's license: No drug/alcohol incidents, ≤1 serious violation in 3 years, no suspensions/revocations in 3-5 years; ongoing MVR monitoring.
• Flexible availability for nights, weekends, holidays, and travel.
• POS/CRM experience preferred; Google Workspace proficiency and quick learner mindset.
• Physical stamina: Stand 8+ hours, lift 50 lbs, frequent hand use, bending, reaching.
• Strong English skills; ability to read regulations, schematics; additional languages a plus.
• Obtain sales/notary/food handling certifications within 90 days if required.

Competencies like enthusiasm, tech articulation, resilience, multitasking, and critical thinking are essential for success.

Salary & Benefits

Earn a competitive $46,509 - $51,709 USD yearly for this part-time role, reflecting Rivian's commitment to fair compensation in McLean, VA. Benefits amplify your experience:

• Flexible part-time hours fitting your lifestyle.
• Hands-on access to Rivian EVs and gear demos.
• Expert training on products, tools, and certifications.
• Pathways to full-time roles in growing EV sector.
• Event perks, community involvement, and outdoor focus.
• Collaborative culture with diverse adventurers.
• Tools like POS/CRM mastery boosting your resume.
• Mission alignment: Protect outdoors via sustainable tech.

This package supports both immediate rewards and long-term growth.

Why Join Rivian?

Rivian isn't just building vehicles; we're accelerating the shift to sustainable adventure. Our McLean team challenges norms, reframes problems, and operates in uncharted territory. You'll join curious souls loving the outdoors, backed by a diverse team united in purpose. As EV demand surges, your role in Tyson's Corner Spaces positions you at the forefront of clean energy innovation. Gain unmatched expertise in automotive tech, hone sales/hospitality skills, and contribute to a greener future. With Rivian's rapid expansion, this is your launchpad to exciting careers in electric vehicles.

Imagine demoing the latest Rivian R1T or R1S, planning epic trips, and turning visitors into lifelong advocates. Our spaces feel premium, like high-end hospitality meets adventure HQ. Part-time flexibility means more time for your passions, while performance opens doors. Rivian hires for resilience, enthusiasm, and customer obsession—qualities that thrive here.

How to Apply

Ready to guide the adventure? Apply now for Product Guide III at Rivian's McLean, VA location. Submit your resume highlighting customer service wins, automotive passion, and flexible availability. Prepare for interviews showcasing your energy, product knowledge, and objection-handling. Background checks and MVR review required. Don't miss this chance to join Rivian's mission—positions fill fast in high-demand EV markets. Apply today and electrify your career!

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