Role Overview

Join Rivian as a Product Guide III (Part-time) at our state-of-the-art Toronto Hub and become the face of electric adventure! Rivian is revolutionizing the automotive world with emissions-free Electric Adventure Vehicles designed for thrill-seekers who love the outdoors. Located at 3401 Dufferin Street, Toronto, Ontario, this part-time role offers a dynamic opportunity to engage with passionate customers, deliver unforgettable experiences, and drive Rivian's mission to keep the world adventurous forever.

As a Product Guide III, you'll cultivate deep connections with our community through innovative interactions, from initial welcomes to vehicle deliveries. This customer-facing position demands enthusiasm, brand expertise, and an obsessive commitment to over-delivering delight. Perfect for energetic individuals with hospitality or sales backgrounds, you'll influence sales orders, capture leads, and host events while maintaining premium standards in a vibrant hub environment.

Key Responsibilities at Rivian

In this role, you'll thrive in a fast-paced setting, blending customer service, sales, and operations. Here's what you'll do daily:

• Welcome and educate customers: Provide positive, inclusive experiences, meeting needs and exceeding expectations for every visitor.
• Drive key performance indicators: Achieve targets for leads captured, lead capture rates, lead-to-drive conversions, sales influenced, NPS, and survey results.
• Personalize engagements: Identify unique customer needs for tailored demos, test drives, and deliveries.
• Support business goals: Contribute to demand generation via product deep-dives, gear demos, trip planning, F&B offerings, and community events.
• Maintain expertise: Stay current on Rivian training, products, and brand initiatives.
• Leverage tech tools: Use POS and CRM systems proficiently to generate leads and elevate experiences.
• Handle operations: Manage event production, BOH upkeep, cleaning, visual displays, and space maintenance.
• Uphold standards: Ensure retail, hospitality, and vehicle presentation always feel premium.
• Adapt flexibly: Take on projects, travel for launches, and support leadership as needed.

Expect physical demands like standing 8+ hours, lifting 50 lbs, and vehicle operation, all while multitasking with resilience.

Qualifications & Requirements

Rivian seeks enthusiastic team players ready to embody our adventurous spirit. Key qualifications include:

• 2+ years in customer service, automotive, clean energy, field marketing, sales, education, or hospitality.
• High School Diploma or GED; must be 18+, 21+ for vehicle operation.
• Clean driver's license: No drug/alcohol incidents (3 years), ≤1 serious violation (3 years), no suspensions (3-5 years); ongoing MVR monitoring.
• Flexible availability for nights, weekends, holidays; travel willingness.
• POS/CRM experience preferred; Google Workspace proficiency and quick learner mindset.
• Obtain sales/notary/food handling certifications within 90 days if required in Ontario.
• Strong English skills; ability to articulate tech/automotive concepts.
• Physical fitness for prolonged standing, lifting, bending, and tool use.

Competencies like energetic engagement, objection-handling via active listening, and multitasking are essential.

Salary & Benefits

Earn a competitive $39,603 - $43,992 CAD yearly (part-time pro-rated) at Rivian's Toronto Hub. Beyond salary, enjoy:

• Flexible part-time hours fitting your lifestyle.
• Comprehensive Rivian training on EVs and tools.
• Career advancement in Canada's growing EV market.
• Team perks like employee events and outdoor gear discounts.
• Health support, wellness programs, and inclusive culture.
• Certification assistance and professional development.
• Dynamic workspace with F&B and community vibes.
• Impactful role accelerating sustainable adventure.

Why Join Rivian?

Rivian isn't just building vehicles; we're redefining adventure with electric innovation. Our diverse team shares a passion for the outdoors and protecting it. As a Product Guide III in Toronto, you'll work in a premium hub, interact with excited customers, and contribute to Rivian's expansion in Canada. Gain hands-on EV experience, influence sales in a booming market, and grow with a company challenging the status quo. Be part of a mission-driven culture that values courage, curiosity, and community. With Rivian's rapid growth, this part-time role opens doors to full-time opportunities and beyond.

Imagine demoing the latest R1T or R1S, planning epic trips, and turning visitors into lifelong advocates—all while enjoying Toronto's energy. Rivian offers resilience-building challenges, cutting-edge tech, and a supportive team. Join us to accelerate the future of adventure!

How to Apply

Ready to guide the next generation of adventurers? Apply now for the Product Guide III (Part-time) position at Rivian's Toronto Hub! Submit your resume highlighting customer service wins, submit your driver's license details, and prepare for an interview showcasing your enthusiasm. We review applications quickly—don't miss out on this EV career launchpad. Positions fill fast; apply today and start your Rivian journey!