Role Overview

Join Rivian as a Product Guide III (Part-time) in Walnut Creek, California, and become the face of our revolutionary electric adventure vehicles. At Rivian's Walnut Creek Spaces (1243 Broadway Plaza C38), you'll create unforgettable experiences that build loyalty and inspire our community to embrace emissions-free adventures. This customer-facing role demands enthusiasm, product expertise, and a passion for over-delivering. Perfect for energetic individuals with hospitality or sales backgrounds, you'll engage visitors, demo Rivian EVs, and drive key metrics like lead capture and NPS scores. Rivian is redefining mobility with vehicles built for the outdoors—join us to protect the planet while advancing your career in the EV space.

Key Responsibilities at Rivian

As a Product Guide III, you'll thrive in a fast-paced retail environment, blending sales, hospitality, and operations to elevate the Rivian brand:

• Welcome and educate customers: Provide inclusive, positive interactions exceeding expectations from first greet to delivery.
• Drive performance KPIs: Hit targets for leads captured, lead-to-drive rates, sales influenced, NPS, and survey results.
• Personalize experiences: Identify needs for demo drives, deliveries, trip planning, and gear demos.
• Support business goals: Boost demand via product deep-dives, community events, and food/beverage offerings.
• Maintain expertise: Stay current with training, brand knowledge, POS, and CRM tools.
• Handle operations: Manage event production, back-of-house upkeep, cleaning, and visual displays.
• Uphold standards: Ensure premium retail, hospitality, and vehicle presentation relentlessly.
• Adapt flexibly: Take on projects, travel for launches, and support leadership requests.
• Leverage tech: Use Google Workspace and learn tools quickly for seamless operations.

This part-time role offers flexibility while immersing you in Rivian's innovative culture.

Qualifications & Requirements

Rivian seeks passionate team members ready to embody our mission. Key qualifications include:

• 2+ years in customer service, automotive, clean energy, field marketing, sales, education, or hospitality.
• High School Diploma or GED; must be 18+, 21+ for vehicle operation.
• Valid driver's license with clean record: no drug/alcohol incidents, >1 serious violation, or suspensions in 3-5 years; ongoing MVR monitoring.
• Flexible availability for nights, weekends, holidays; willingness to travel.
• POS/CRM experience preferred; Google Workspace proficiency.
• Physical stamina: stand 8+ hours, lift 50 lbs, frequent hand use, bending, reaching.
• Strong English communication; ability to read regulations and schematics.
• Obtain required licenses (sales, notary, food handling) within 90 days.

Competencies like energetic engagement, tech articulation, resilience, multitasking, and critical thinking are essential.

Salary & Benefits

Earn a competitive $50,814 - $58,802 USD yearly (pro-rated for part-time) as a Product Guide III in Walnut Creek. Rivian offers standout perks:

• Disclosed salary transparency for this RIV Level 3 role.
• Part-time flexibility with impactful hours.
• EV driving privileges and product training.
• Certification support and career development.
• Employee discounts on gear/merchandise.
• Event access and community involvement.
• Wellness programs and inclusive culture.
• Travel for exciting market expansions.
• Premium tools and tech resources.

Benefits align with Rivian's commitment to adventurous, sustainable careers.

Why Join Rivian?

Rivian isn't just building EVs—we're accelerating the shift to adventure-ready, zero-emission mobility. Our Walnut Creek team shares a love for the outdoors and innovation. Diverse backgrounds unite under bold challenges, from reframing problems to launching in unknown territories. As a Product Guide III, you'll connect with curious souls, influence sales, and contribute to protecting future generations' playgrounds. With rapid growth, this role opens doors to full-time opportunities in sales, operations, or beyond. Be part of a company that's comfortable in ambiguity, obsessed with customer delight, and driven by purpose. Walnut Creek's vibrant location amplifies your impact in California's EV hub.

Imagine demoing the R1T or R1S, planning epic trips, and hosting events that spark loyalty. Rivian's culture fosters resilience, active listening, and over-delivery—skills that propel your professional journey.

How to Apply

Ready to guide the adventure? Apply now for the Product Guide III (Part-time) position at Rivian's Walnut Creek Spaces. Submit your resume highlighting customer service wins, EV passion, and flexible availability. We'll review for clean driving records and enthusiasm. Interviews focus on engagement style and product knowledge. Join Rivian today—spaces are limited, and our community awaits your energy!