About Publicis Commerce: Informed by data, our passionate team strives to deliver Hero Moments for our clients’ brands in the final mile of the retail customer journey. We pride ourselves on being able to provide winning client solutions delivered across 7 core capability areas: Data & Consumer Insights; Shopper Marketing & Integrated RTM; Field Marketing; Events & Activations; Promotional, Risk, Reward & Loyalty and Retail POS Strategy.

This dynamic role demands a highly organized and resilient individual capable of managing a fast-paced workload and meeting tight deadlines. We seek a detail-oriented Booking & Confirmation Agent to join our team. The successful candidate will be responsible for securing, managing & confirming bookings, while coordinating closely with Brand Representatives and Brand Ambassadors to ensure seamless execution.

• Schedule appointments for multiple field representatives at schools on a daily basis.
• Verify and update school contact information.
• Efficiently plan and manage daily call schedules.
• Identify and report operational challenges.
  Generate accurate daily activity reports.
• Proactively seek new schools to expand the booking portfolio.
• Maintain detailed and accurate records of all bookings within the booking system.
• Contacting schools each day (24 hours prior to Representative Visit) to solidify booking details for a designated team of Brand Representatives.

• Exceptional relationship-building and time management abilities with a proven track record of meeting deadlines and targets.
• Self-motivated and disciplined individual with a strong work ethic.
• Full-time availability from Monday to Friday.
• Demonstrated ability to think critically, problem-solve, and adapt to challenging situations while maintaining professionalism and objectivity.
• Possession of a reliable personal smartphone.
• Grade 12

Previous Work Experience:

• Proven ability to thrive in fast-paced, high-pressure environments.
• Demonstrated experience working independently and proactively with minimal supervision.
• Strong track record of maintaining professional and ethical conduct.
• Proficiency in utilizing business-specific online reporting tools.
• Previous call center experience is advantageous.

Knowledge Required:

• Excellent problem-solving and negotiation skills.
• Ability to work efficiently and deliver exceptional customer experiences.
• Strong understanding of the importance of building and maintaining positive relationships.
• Excellent verbal and written communication skills.