About Business Unit:

At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing new opportunities.

SUMMARY:

We are seeking a seasoned and forward-thinking Director of Infrastructure Delivery to lead our global infrastructure design teams. This role is pivotal to our global transformation journey — shifting from traditional infrastructure management toward a modern, DevOps-centric, cloud-native delivery model. Understanding flows of Data Center to Cloud and Data Center to Data Center Migrations is a plus.

The ideal candidate will possess deep technical knowledge of both legacy and emerging infrastructure platforms, combined with proven leadership in managing globally distributed teams. This individual will be responsible for delivering reliable, scalable, and secure infrastructure services while modernizing operations to support product engineering, platform automation, Operational SRE and business agility.

Participates in ongoing integrated project activities including feasibility studies, scope, timeline, task list, and workflow of projects. Designs, implements, and performs designated tasks from the product sprints requiring extended services that includes design, working solutions on infrastructure solutioning, provisioning and orchestration. Own the technical engagement and ultimate success around integrated implementation projects and having deep expertise in the Cloud and On-prem technologies.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

• Lead and mentor a team of infrastructure leads, engineers and service owners across global teams.
• Drive alignment with global IT strategy focused on automation, scalability, and cloud native architecture.
• Represent infrastructure delivery in global planning and governance forums.
• Ensure availability, reliability, and performance of on-premises and cloud-hosted infrastructure platforms.
• Own and improve SLAs and KPIs regarding design, deployment, transition to manage, decommission, incident response, problem management, and change control processes.
• Champion operational (SRE) enablement, compliance (including SOX/PCI), and security best practices.
• Lead the transformation from legacy systems (e.g., traditional VMs, storage, monitoring) to modern infrastructure (e.g., serverless, container platforms, SaaS/PaaS).
• Support DevOps toolchain integration and Infrastructure as Code (IaC) adoption by developing and maintaining IaC templates and scripts using tools such as Terraform, Ansible AWX, AWS CloudFormation to automate provisioning, configuration, and management of cloud resources to ensure consistency and repeatability.
• Foster a high-performing, engaged, and continuously learning team culture by guiding skill development and succession planning aligned with modern infrastructure capabilities.
• Manage workload balancing, shift planning, and collaboration across geographies.
• Working experience of installation, configuration and maintenance, design, deployment, monitoring, develop, upgrade and support of on premise and cloud infrastructure by automation.
• Day-to-day management and continued evolution of STS infrastructure and design capabilities. Collaborates with fellow IT leaders to create an environment where knowledge and insights can be used and exchanged.

• 15+ years of experience in IT infrastructure operations, with at least 5 years in leadership roles managing global or regional teams.
• 5+ year experience working within a public cloud environment. Must have a good understanding of cloud platforms (AWS, Azure, or GCP).
• Must have experience with traditional data center infrastructure (storage, compute, network, backup, monitoring).
• Previous experience implementing container strategies, i.e. Kubernetes, Docker, EKS, ECS, GKS.
• Hands-on familiarity with DevOps principles, CI/CD pipelines, and infrastructure automation (Terraform, Ansible, etc.).
• Proven track record of leading modernization initiatives, including DevOps support, automation including CI/CD/CM, SRE facilitation and tool rationalization.
• Experience managing compliance frameworks (SOX, PCI, ISO) and high-security environments. Configuring and supporting the implementation & maintenance security tools.
• Previous experience working with Agile Development Practices (SDLC / Agile / Scrum methodologies).
• Good communication, people management, and stakeholder engagement skills.
• Strong analytical and decision-making abilities in a complex, fast-paced environment.
• Ability and willingness to be hands-on when needed.
• Developing and updating business continuity and disaster recovery protocols.
• Knowledge of emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) and the standard methodologies.
• Hands-on experience using the tools and techniques to debug problems within the full stack.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Relevant certifications (AWS/Azure Architect, ITIL, PMP) are a plus.

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer. 
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.