Resources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury, and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.   

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Position: IT Support Engineer (Internal Help Desk) – Global Company
Job Description:
We are looking for an experienced IT support engineer to handle internal IT support as part of a global team. You will be responsible for daily support tasks such as Wi-Fi issues, Outlook problems, PC/printer setup, and account management.

Responsibilities:
• Provide IT help desk support to internal users (onsite/remote)
• Set up and troubleshoot Windows / macOS PCs
• Support Office 365 apps (Outlook, Teams, SharePoint, OneDrive)
• Configure and maintain Canon multifunction printers
• Manage devices using Intune / MDM
• Handle access management through Azure AD / SSO
• Perform asset management and ticket system tasks
• Support Cisco Webex / TelePresence
• Communicate with the global team in simple English

Required Qualifications:
• Hands-on experience with Windows Intune / MDM
• Support experience with Windows 10/11 and macOS
• Experience using Microsoft Office 365
• Practical experience with Azure AD / SSO
• Troubleshooting experience with Canon printers
• Experience with ITSM / ticket management systems

Desired Traits:
• Strong troubleshooting and problem-solving skills
• Able to explain issues clearly to non-technical users
• Can prioritize tasks in a busy environment
• Works independently
• Comfortable working in a global environment

ONsite IT support , Windows and MAC proficiency , Work with team