Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Salesforce Functional Consultant

As a Salesforce Functional Consultant, you will be responsible for leading the discovery and requirements for complex Salesforce initiatives. You will work closely with cross-functional teams, stakeholders, and technology partners to develop and execute product strategies that align with business objectives.

Your Impact

• Take complex client and vendor concepts and present them to various constituencies, as well as serve as a business resource lead on engagements 
• Assist with internal and external communication, improve transparency, and radiate information 
• Support the customer to maximize ROI and meet their goals 
• Meet with clients to analyse their individual needs, document needs and work with the project manager to provide estimates on work and determine the project scope
• Highlight changes that will require additional investment from the client
• Report weekly to the project manager with any risks and issues that have been identified or need to be escalated to senior management
• Identify clients' work practices and understand the nature of their businesses to properly define needs and customise solutions using the Force.com platform
• Work collaboratively with various technical and business stakeholders to form a fit for purpose solution in the digital channels, leveraging a strong working knowledge of Salesforce
• Connect business requirements, particularly with Business channels, with the functional capabilities of the Salesforce application
• Recommend improvements and assist in changes to best practice 
• Support the Business Owner as necessary
• Maintain an effective client follow-up system to ensure that clients are contacted about project progress, issues, risks, actions, and overall satisfaction 

Skills and Experience required:

• 7 + years’ experience analysing and defining Salesforce business solutions, with Salesforce certifications (Sales Cloud and/or Service Cloud) and commitment to continuous credential growth
• 2+years’ experience in working with Salesforce Omni Studio
• Collaborate with business stakeholders to gather and analyze requirements, translating them into Salesforce solutions.
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems 
• Proven analytical and problem-solving skills with a high attention to detail 
• Accountable, maintain performance standards, resolve business issues, be engaged and on task 

Set Yourself Apart With

• Experience in large-scale Salesforce implementations and enterprise transformation projects.
• Knowledge of AI-driven Salesforce solutions and automation capabilities.
• Strong understanding of customer experience and digital transformation strategies.
• Ability to lead and mentor junior product managers and cross-functional teams.

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com