The Client Success Manager (CSM) is empowered to manage all aspects of the retailer relationships, from training internal teams to understand the benefits of our platform across their entire teams, making recommendations (with the support of the retail lead) including the trading and e-commerce sales divisions, through to supporting suppliers get the best out of the Epsilon Retail Media Network (RMN) platform. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and
help to deliver the retailer's goals.

Responsibilities and duties:

• Retailer Relationship:
  • Managing the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members.
  • Establish and communicate timelines of deliverables with suppliers and brand teams.
  • Present the platform through succinct and efficient demo’s
• On-Boarding Support:
  • Support the build of all material creation campaign completion, bespoke presentations, and marketing material.
  • Ensure 100% accuracy with internal platforms.
  • High-level of understanding of key performance metrics and analytics to deliver confident feedback to the suppliers/retailers
• Supporting Ongoing Client Success:
  • Support Suppliers with the campaign setup and optimization recommendations.
  • Help to monitor overall campaign performance.
  • Inform our retailer of their campaign status each month.
  • Presenting the Epsilon RMN proposition both internally to retailers and also externally to brands.
  • Drive revenue through supplier and retailer engagement to hit internal and external targets.
• Any other duties as reasonably directed

Work Experience and skills:

• Proven experience as an Account Manager or Customer Success Manager in the online advertising, performance marketing, or broader digital media industry. Knowledge and experience in Retail media and eCommerce are plus.
• Previous experience within the CPG brands/retailers
• Strong understanding of digital marketing strategy, optimization, measurement and key success metrics
• Ability to build trusted relationships with both internal cross-functional teams and external brand stakeholders
• Demonstrated ability to communicate clearly and persuasively, both verbally and in writing
• Skilled in delivering confident, compelling presentations to diverse audiences, from small brand teams to executive-level stakeholders
• Experience in managing multiple projects and clients simultaneously while meeting deadlines and performance goals
• Strategic thinker with the ability to interpret complex data and develop actionable insights
• Highly collaborative and results-oriented, with a proactive approach to problem-solving

Behavioural Traits:

• Stakeholder management – Ability to partner with internal and external stakeholders and build relationships founded on trust and product knowledge
• Customer Service – Ability to provide professional, timely, accurate responses with care
• Work with honesty, integrity, and authenticity to gain confidence and trust with stakeholders
• Strive for business success – highly motivated to achieve stretch goals to help deliver on company goals

Key Stakeholder:

• Working in collaboration with:
  • Client Service Team
  • Product Team
  • Engineering Team

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Because you Matter

• Time to Recharge: 20 paid holidays, flexible work arrangements
• Family Well-Being: Childcare and family care leave, Comprehensive employee and dependents medical coverage
• Extra Perks: Hybrid work arrangements, professional development, employee recognition, employee assistance programmes (health coaching and counselling)

Epsilon is an Equal Opportunity Employer. 
As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership, religion or belief.

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