About Business Unit:

At the helm of Epsilon India’s organizational transformation is the Business Performance team, with a prime focus on critical initiatives that span across global locations and business units. The team innovates, leads, and handles key projects by working closely with global and regional executive leaders. From business expansion and enabling profitable growth to organizational change and process improvement, the team delivers a positive impact across all areas of our organizational growth. This community of in-house management consultants plays a key role in crafting and delivering both global and local strategic projects that drive 360-degree organizational growth.

We are looking for an accomplished Strategy & Operations professional as part of the India MD’s Office to lead and drive complex, enterprise-wide cross-functional initiatives that drive business transformation and value across Epsilon. This role will support the Strategy & Operations leadership in managing strategic programs and driving disciplined execution to deliver on committed outcomes. The ideal candidate will bring a right blend of strategy design and global program delivery experience in the areas of AI, Automation, business transformation and process reengineering, working in highly matrixed environments.

Comfort with switching context, quickly ramping-up on new topics and executing fast will be critical to be successful in this role.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

• Own end-to-end planning, execution, governance, and reporting for large-scale cross-functional programs.
• Define strategy, program objectives, delivery roadmaps, timelines, and risk mitigation plans
• Establish and run governance forums, provide and manage executive updates, and track program health measures
• Track business outcomes including productivity, efficiency, cost optimization, adoption metrics, and value realization
• Drive reusability and standardization of assets, accelerators, and shared frameworks across BUs
• Lead change management, adoption planning, training initiatives, and communication cadences including areas of AI
• Collaborate with senior leaders and their teams across Technology, Product, Operations and Enablement teams to build strong partnerships and align priorities and drive execution
• Influence partners across teams and levels to deliver on committed outcomes
• Act as strategic advisor and thought partner in supporting business outcomes for the MD’s office

• 12+ years of experience in program management, consulting or transformation, preferably from Big 4 or internal strategy & ops consulting teams
• Proven experience managing multi-workstream enterprise programs
• Exposure to AI/ML, automation, or digital transformation initiatives highly preferred (hands-on technical skills not mandatory)
• Excellent skills in case creation, benefits tracking, and OKR-driven planning and execution
• Strategic problem solver with a strong bias toward execution and measurable outcomes
• Comfortable operating in ambiguous, fast-moving environments
• Collaborative, confident communicator and strong influencer without authority
• High ownership, structured problem-solving capability, and executive presence
• Experience working in matrixed and global organizations
• Ability to “get things done”; drive outcomes for key initiatives

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer. 
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.